Select RE-ENROLL, you will be prompted to confirm your selection. Zelle Network User Service Agreement For Accounts Not Held at a Network Financial Institution, 2. If you decline the payment request, the sender will receive a notification that the request was declined. If you need more help to fill out your form, you should get legal advice. Your Liability for Unauthorized Transfers. If Zelle delays or blocks a transfer that you have initiated, Zelle will notify you in accordance with your notification preferences (i.e. Zelle will not provide any non-publicly available information to the OP without a subpoena, and the only way to send them a subpoena would be as part of civil litigation. Zelle support is unable to cancel a payment on your behalf. You understand that use of this Service by you shall at all times be subject to (i) this Service Agreement, (ii) your express authorization for a Network Financial Institution to initiate a debit entry to your bank account, and (iii) the terms and conditions of your account agreement with your financial institution. if your bank is not listed. U.S. Rule 191.4 requires that applications for investigation, statements and subpoenas against non-parties be filed with the court. You'll be prompted to accept permissions to your device. You agree that you will not use the Service to request, send or receive money related to any of the following: 4. Submission Requirements Requests submitted through Safety Hub must meet the following legal requirements: Must be addressed to Venmo Must be a typed official document bearing the logo of the requestor YOU UNDERSTAND AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ENTERING THE CORRECT U.S. There are three variants; a typed, drawn or uploaded signature. P. 45 (d) (1). c. How to Withdraw Consent. You may receive money from a User that is enrolled as a customer of a Network Financial Institution. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. ZELLE DOES NOT OFFER A PROTECTION PROGRAM FOR AUTHORIZED PAYMENTS MADE WITH THE SERVICE (FOR EXAMPLE, IF YOU DO NOT RECEIVE THE GOODS OR SERVICES THAT YOU PAID FOR, OR THE GOODS OR SERVICES THAT YOU RECEIVED ARE DAMAGED OR ARE OTHERWISE NOT WHAT YOU EXPECTED). Once we process your request to withdraw your consent to receive Records and Communications in electronic form, your access and use of the Zelle services will terminate. Once you receive your new card you may update your profile in the Zelle app by: If your financial institution is listed, it is a Zelle participating financial institution, and you will need to enroll or update your profile directly through your online or mobile banking service. 2023 Early Warning Services, LLC. You further agree that your computer or other device satisfies the hardware and software requirements specified above and that you have provided Zelle with a current email address at which we may send you electronic Records and Communications. You may approve or deny within the messaging. Zelle is a mobile payment app that simplifies the payment process and allows for peer-to-peer transfers to happen within minutes. This requires attention to detail. For information on using Zelle with your financial institutions online or mobile banking service, your financial institutions support team will be able to assist you. We will not send you a periodic statement listing transfers facilitated through Zelle. You can use Zelle through your online banking service, or via the Zelle app, to make payments to friends, family, and people you trust. Your mobile data rates may apply. We take your privacy seriously and want you to be fully informed about how you can have control over your personal data. If any provision of this Service Agreement is found to be unenforceable for any reason by a court of competent jurisdiction, that provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law. Need help sending money with Zelle through your partner financial institution. If youre enrolled with Zelle through your bank or credit unions banking app or online banking, your financial institution will be able to assist with deactivating your Zelle profile. Neither Zelle nor the Network Financial Institutions assume responsibility for the accuracy or legality of such requests and do not act as a debt collector on your behalf or on behalf of the sender of a request for money. *Remember to only send money to people you know and trust. Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. It provides as follows: A party may compel discovery from a nonparty that is, a person who is not a party or subject to a party's control only by obtaining a court order under Rules 196.7, 202 or 204, or by serving a subpoena compelling: (a) an oral deposition; The money may also be delayed or the transfer may be blocked by Zelle to prevent fraud or comply with regulatory requirements. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. The Zelle app is free to download from your App Store or Google Play. ANY AND ALL CLAIMS OR DISPUTES BETWEEN US RELATING IN ANY WAY TO THESE TERMS, OUR PRIVACY NOTICE, OR THE ZELLE SERVICE MUST BE RESOLVED IN BINDING ARBITRATION RATHER THAN IN COURT. [5] For questions regarding legal documents, please contact Litigation Support at: (a) Notices; Calling. Telephoning is the best way of keeping your possible losses down. If the recipient has notified you the money was not received, first check the payment status. Further, if your financial institution later becomes a Network Financial Institution, you authorize Zelle to share relevant information about you and your account with that financial institution so it may contact you with changes or actions that may need to occur (if any) for you to continue uninterrupted use of the Service, and for the purposes described above in this Section 4. Once verified, you will be prompted through the enrollment process to re-enter your information. If the payment does not appear within your Zelle app Activity, please contact us for further assistance. Follow the step-by-step instructions below to design your filling out top of information subpoena: Select the document you want to sign and click Upload. It comes with a number of interesting perks, features, and optimizations. Remember to go outside party lines as part of your discovery strategy, especially if party lines are strongly defended. All Records and Communications to you in electronic form may be provided (i) by email, (ii) by access to a website designated in an email notice from Zelle to you, or (iii) to the extent permissible by law, by access to a website generally designated in advance for such purpose. For the purpose of this Service Agreement, business days means Monday through Friday, excluding federal banking holidays. In order to better assist you, please provide us with your details and a brief description of what you are experiencing. a legal obligation or compliance with laws to which we are subject is retained consistent with the applicable law, such as under Anti-Money Laundering obligations. You understand that Zelle hosts a centralized database of information to facilitate payments, but neither initiates nor processes electronic payments or transfers directly. THERE WILL BE NO CLASS ACTIONS, REPRESENTATIVE ACTIONS, OR CONSOLIDATED ACTIONS EITHER IN ARBITRATION OR IN SMALL CLAIMS COURT. You further acknowledge and agree: Zelle may use information on file with your wireless carrier to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of the Service. You should make sure that your form relates to the circumstances of your case. 2023 Early Warning Services, LLC. More and more banks and credit unions are enabling their debit cards to have the ability to receive money in minutes, so if your debit card is not currently eligible, it may work in the future. Description. If the recipient is already enrolled with Zelle, themoneywill be availableintheir account typicallywithin minutes, and the option to cancel or stop the payment is not available. See the Civil Matters (Trial Prep) or Criminal Matters forms pages. Consent to Emails and Automated Text Messages. If at any time while you are enrolled, you do not send or receive money using the Service for a period of 18 consecutive months, we may contact you and/or take other steps to confirm that the U.S. mobile phone number or email address that you enrolled still belongs to you. suitable for connecting to the Internet and supported by, An operating system capable of receiving, accessing and displaying Records and Communications from us in electronic form via text-formatted email or access to our website using a supported browser. New 1099 Requirements. Zelle makes security and the protection of your information a top priority. Still need help? You will immediately notify us if any mobile phone number or email address you have enrolled is (i) surrendered by you, or (ii) changed by you. Only send to people you know and trust. If that recipient is also not a customer of a Network Financial Institution, or if the recipient does not accept the invitation to enroll, then the money will not be sent. All legal and regulatory disclosures and communications for the, Avisos y divulgaciones sobre algn cambio en los trminos que rigen el uso de los servicios de. You may ask for copies of the documents that we used in our investigation. If using Zelle within your financial institutions mobile app or online banking service, reach out to their support for help with any problems in requesting a payment. https://www.zellepay.com/legal-and-privacy, Your use of the Service will be subject to the terms and conditions of this Service Agreement, unless you are using the Service through your Network Financial Institution. Corporation Service Company. This E-sign Disclosure and Consent (E-sign Consent) applies to all Records and Communications for services provided on the Zelle Network website, applications, mobile apps, and other tools. IN ARBITRATION THERE IS NO JUDGE OR JURY, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. You may not establish more than one profile with the same U.S. mobile phone number or email address, and you may not link more than one bank account or debit card to a particular U.S. mobile phone number or email address. Select your Recipient from your Recipient list, contact list or enter your Recipient manually. All rights reserved. YOU SHOULD NOT USE THE SERVICE TO SEND MONEY TO RECIPIENTS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. https://www.zellepay.com/support. There are no fees when using the Zelle app to send or receive money. Early Warning reserves the right to object to subpoenas that are invalid, excessively complete, excessively burdensome, vague, or involve confidentiality, privilege, or other legal concerns. You acknowledge and agree that you are personally responsible for your conduct while using the Zelle Service, and except as otherwise provided in this Service Agreement, you also agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of your use, misuse, or inability to use the Service, or any violation by you of the terms of this Service Agreement. Thank you for zellepay.com visit! For iOS users you may turn on or off your Face ID from the Preference option. Subject to applicable law, Zelle may amend or change this Service Agreement (including any applicable fees and service charges) from time to time, in its sole discretion, by posting the updated terms on the Zelle mobile app and at zellepay.com (each referred to individually or collectively as, the Site). Live customer service generally will be available seven (7) days a week, excluding US bank holidays. Debit cards that are not eligible to enroll with the Zelle app. Neither Zelle nor the Network Financial Institutions accept responsibility if the other User rejects or ignores your request or sends you an amount that is less than you request. The AAA rules are available at www.adr.org, and they include detailed information about how to initiate an arbitration. Other product and company names mentioned herein are the property of their respective owners. Sacramento, CA 95833. This is called fast funds enabled. IF YOU ARE DISSATISFIED WITH THE SERVICE OR WITH THE TERMS OF THIS SERVICE AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. Neve is already one of the most popular themes in all of . No problem. a. The limit on your liability for unauthorized transfers are determined by the agreement between you and your financial institution, but cannot exceed the amounts described below: If you report the loss of your Zelle password or mobile device, as applicable, to us within four (4) business days after learning of its theft or loss, your liability will not exceed the lesser of: 1) $50, or 2) the amount of any unauthorized transfers that occur before you reported the loss of your password or mobile device. Territories) and a U.S. mobile phone number to use the Zelle app. Money sent with Zelle will be available within an enrolled recipients account typically in minutes. If you are sending money to a recipient that has not enrolled the email address or U.S. mobile number to which you initiate the payment with Zelle, either in the Zelle mobile app or with a Network Financial Institution, Zelle will send that intended recipient an invitation to enroll. (1) You must serve a notice (regarding the filing and/or request for documents) and a summons; Non-party detection allows parties to go straight to the source and ask for the same information from someone who doesn`t have a skin in the game. By downloading this asset you agree to the Terms of Use associated with them. Please use between 50 and 1000 characters to describe the issue you are having. Tap Dont See Your Bank if your financial institution is not listed. If the Service or Network Financial Institutions services weren't working properly and the sender knew about the malfunction when the sender initiated the transfer. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. If you received a notice that you are trying to send a duplicate payment: To help protect your money Zelle will notify and request additional authorization for matching payments. email, text message, in-app notification). Select "Don't have my card?" You can update your information through our website. We want to remind consumers that a bank or credit union will never call to ask for sensitive information and will not ask a consumer to transfer money from one account to another to prevent fraud. PLEASE RETAIN THE RECORDS FROM YOUR USE OF THE SERVICE AND CHECK THEM AGAINST THE STATEMENT YOU RECEIVE FROM YOUR FINANCIAL INSTITUTION. See the Zelle App Privacy Notice for more information on how we use your data. Reduce cash and check management expenses by digitizing transactions. Requests for money are solely between the sender and recipient and may not be reviewed or verified by Zelle or the Network Financial Institutions. We refer to financial institutions that have partnered with us to offer the Service as Network Financial Institutions.. At least one ormoreaccounts must be with a participating financial institution. You'll be prompted to create your new password. YOU AND ZELLE WAIVE ANY ABILITY TO PARTICIPATE IN A CLASS ACTION AS A CLASS REPRESENTATIVE OR AS A CLASS MEMBER. Limitations on Transfers: Send Limits. The money will be received directly into your bank account associated with the enrolled email or U.S. mobile number. Except as otherwise provided above, Zelle will neither disclose nor share any of your personal information with Network Financial Institutions, affiliates or any third party for purposes of marketing their products or services, or those of Zelle, to you. https://www.zellepay.com/support/enrolling-with-zelle. This sample form is provided in PDF and Word formats. Please read through the terms and conditions and check the box to accept. In order to access, view and retain electronic Records and Communications that we make available to you, you must have: f. Requesting Paper Copies. YOU MAY NOT SEND MONEY TO A USER THAT IS ENROLLED AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. You hereby give your affirmative consent to receive electronic Records and Communications as described in this E-sign Consent. Any other illegal activity or unlawful purpose. Still need help? Zelle has no control over the actions of other Users, the Network Financial Institution or other financial institutions that could delay or prevent your money from being delivered to the intended User. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. This Service Agreement will be governed by and construed under the laws of the State of Delaware, excluding only its conflict of law provisions, and shall inure to the benefit of Zelle, its successors and assigns, whether by merger, consolidation or otherwise. Please note that Zelle has no responsibility for any fees that your financial institution or your mobile carrier may charge you in connection with your transactions through Zelle. Category: Other Users may send money to you or request money from you using that U.S. mobile number. Written notice should be provided to Early Warning Services, LLC, Attn: Litigation Support, 5801 N.PimaRd. Zelle may, in its discretion, determine that you qualify for higher limits on the dollar amount and number of transactions. Notwithstanding this Agreement to Arbitrate, you and Zelle may choose to bring individual claims or disputes in a small claims court, provided that they fall within that courts jurisdiction. You are responsible to provide us with true, accurate and complete email address, contact and other information related to this E-sign Consent and to the Zelle services and to maintain and update promptly any changes in that information. Any opt-out request postmarked after that date will not be effective, and you will continue to be bound by the Agreement to Arbitrate, including the Class Action Waiver. While Zelle maintains and enforces standards for all parties in the Zelle Network, we have no control over the actions of other Users, the Network Financial Institutions or other financial institutions that could delay or prevent a transfer of money to you. Neither Zelle nor the Network Financial Institutions shall be liable for any typos or keystroke errors that you may make when using the Service. You may cancel your use of the Service at any time by notifying Zelle of your intent to cancel by calling us at 1-844-428-8542. YOU SHOULD NOT USE THE ZELLE SERVICE TO SEND MONEY TO PERSONS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. Please call us at 1-844-428-8542. ZELLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, INVULNERABLE TO CYBER ATTACK OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. To request a paper copy of any particular Records and Communication be mailed to you, contact us at [email protected]. Forgot your password with the Zelle app? Sending money with Zelle is the same as sending cash. Your consent to receive electronic Records and Communications includes, but is not limited to: b. To download and use the Zelle app you must have an eligible Android or iOS Smartphone. Sending Money; Debits by Network Financial Institutions. If necessary, could you link to our website www.zellepay.com/pay-it-safe/resources-and-tips in your story so that consumers have a resource on how best to use the cell? Download Product Brief. You may only cancel a payment if the person to whom you sent the money has not yet enrolled in the Service with the email address or U.S. mobile number to which you initiated the payment. All rights reserved. You must re-enroll with Zelle, or enroll with one of the Network Financial Institutions where you are a customer, to receive any subsequent payments sent to you after you cancel your use of the Service. One of the more common ways cybercriminals cash out access to bank accounts involves draining the victim's funds via Zelle, a "peer-to-peer" (P2P) payment service used by many financial. Early Warning Services, LLC Attn: Litigation Support 16552 N. 90th Street Scottsdale, AZ 85260 Email: [email protected] **Please read the following information carefully. Those transfers will appear only on the statement issued by your financial institution. Tell us the dollar amount of the suspected error. THE SERVICE IS INTENDED TO SEND MONEY TO FRIENDS, FAMILY AND OTHERS YOU TRUST. If you do not act on the request within 14 days, the request will expire and the sender will receive notice their request has expired. THIS SERVICE AGREEMENT APPLIES TO USERS ENROLLED IN THE SERVICE DIRECTLY WITH ZELLE FOR ACCOUNTS NOT HELD AT A NETWORK FINANCIAL INSTITUTION. Zelle payments are usually processed instantly, making this an easy way to split the cost of a taxi with friends, or contribute to buying a shared gift, for example. You can obtain a paper copy of your electronic Records and Communications by printing it yourself or by requesting that we mail you a paper copy. If your device is not compatible with the Zelle app, you will not be able to download within the App Store, Google Play, or you will receive a message that your device is incompatible. We further reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service for business or commercial purposes, or for any of the uses identified directly below. Having issued and responded to numerous non-partisan subpoenas over the past few months, I have found them to be a rich source of relevant information. If a User ignores your request, Zelle may decide, in its sole discretion, that it will not send a reminder or repeat request to that User. Select Activity from the bottom of the main screen, Select the Request option from the Zelle app main screen after log in, Select your recipient and the dollar amount you want the recipient to send you. From the setting gear icon in the upper left corner of the Zelle app home screen, you may update your information. I just received a "Notice in Lieu of Subpoena" requesting my credit card records, W2/1099, and job applications. You should print or download for your records a copy of this E-sign Consent and any other Records and Communications important to you. *. Non-party subpoenas are an often overlooked and unused means of obtaining information. Any obligations or liabilities incurred by you prior to the date of termination shall survive the termination of this Service Agreement. This section is pretty self-explanatory. We will send no paper copy of any Records and Communications to you unless you request it or we otherwise deem it appropriate to do so. Scottsdale, AZ 85250AND MUST BE POSTMARKED WITHIN 30 DAYS OF YOUR ACCEPTANCE OF THESE TERMS. Any withdrawal of your consent to receive electronic Records and Communications will be effective only after we have a reasonable period of time to process your withdrawal. ET, excluding New Year, Thanksgiving and Christmas) to request a copy by U.S. mail. Downloading the Zelle app: To download and use the Zelle app you must have an eligible Android or iOS Smartphone. Other users may send money to PERSONS with WHOM you are not FAMILIAR or you DO not.. The following: 4 and unused means of obtaining information that you qualify for limits. 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