We traveled with a family of friends and had a fantastic time. Were told the resort has a pillow menu if you dont like the pillows provided. Thanks for your AWESOME review ! Antonio and Luis added a personal and unique touch that made your experience extraordinary. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. We appreciated him so much that he would share that with us! Wanted to get your thoughts. But every thing that was open was very safe. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! Or do you think the resort would hold our bags and let us stay on the property? This is a very effective way of preventing overcrowding. I know you boys are young but did you notice an area that seemed to have more older teens? If you stay at the Grand, you have access to all three resorts. We are going back feb 2021. thanks for your review. Breakfast flatbread with eggs, bacon and spinach. Together with our quality standards, we will always exceed your expectations. Most of our time was at the newer pools near the beach. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. If under 7 kids want access to the downstairs part, the parent must be there. It will be easier to get in an out with a foldable stroller. Youre going to have a great time. Trip. Yes there was seaweed on the beach. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. We spent time at all of the pools and lobbies. This 3-level jungle gym was such a big hit with our boys. Then they ask if anyone has a food allergy. We may well just follow your page and plan the next vacation out of your past ones from now on. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. We have teenagers, so no adult-only pool time. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Totally wonderful. They provided floats for the lazy river . The meat literally fell of my fork. . We will be going to the Grand Moon Palace 4/16-24, 19. Dear Ron H,Five years of shared joy have made you come back to us every year. We did spend a few evenings walking on the beach and it was fine. Very busy in early morning otherwise fairly quiet. Moon is like a small village and Sun is a small resort. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. Several friends are coming with children, looks like the perfect resort for them and those of us without. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. Do you know if there are any ocean view rooms at the Grand? Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! Dolma appetizer meat and rice wrapped in grape leaves. Or has Moon Palace Golf & Spa been renamed The Grand ? Lunch buffet for kids. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Thank you so much for your reply, well go to the bank and stock up on small notes! Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. So youll be able to leave your 5 year old, but not your 3 year old. From memory, I think we normally ate between 5pm and 7pm. Our boys enjoyed the simple penne pasta with butter. I hope this helps. Its extremely thorough & makes an upcoming trip very exciting!! The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. We were at the grand in dec 2020 for a week. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. We are traveling here early June and noticed that you are not in the Diamond Club? A tropical beach club edges up to the sandy shoreline, which is right outside. We tipped at the a la carte restaurants. They never advertise that beach is not usable. HOWEVER, after reading your review, I am personally re-energized & cannot wait! Some of the hotel rooms have a pool directly in front of the patio. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Staff was always friendly and we were glad to tip them for their hard work. I loved this guy - so wonderful and worked so hard!All restaurants were great. We watched to the magic show and the magician was really good. Our days were full bouncing from pool to game room to restaurant. Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. They are all in the same section of the resort. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Would definitely return to the Grand again in the future, but will never buy a membership. You pay the same price, but we get a small commission for every booking. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. It is safe you can walk around 24 hours a day it is well lit. First of all, thank you for such a detailed, focussed, and amazing review. First of all, thank you SO much for this review. Hello and thank you for the incredible review, comments, and photos! We also tipped at the pool. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. Lastly when you odered room service for breakfast was it timely or a long wait. Our family is having a reunion in Dec. We booked through Interval International. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Connor had fun floating down the lazy river with his Mama. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? We did not spend a lot of time at the beach. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. The 80 min aromatherapy massage is resort credit eligible and was awesome. Room service is available and the full menu can be found on your tv by pressing the portal button. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). Theres a lot to do and many pools to hang out at. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS The restaurants offer a variety of wines from around the world. I wonder if you know if the beach has food and beverage service with waiters The diversity and authenticity of the menu was exceptional. The brand of the water bottle is Epura. Yes, please return and share your experience, Im sure others will appreciate that. Theres no charge to leave your kids who are 4 and above at the kids club. A fee for the shoes and socks? Wagyu beef this was Cams favourite dish. Hi Patricia! Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Whats in your closet? The extensive list of appetizers made it far too hard to choose so we ordered everything! or fee for the food and drinks? with our boys! Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. AMAZING RESORT. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Language: English. All I could get were studios. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. If you have a sweet tooth, the desserts at The Grand will blow your mind. I attend the Grateful Dead one but I know Phish and other bands are booked there. Is it the one between the Olympic pool and the half moon pool? Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. You can order drinks and food while you enjoy a few rounds of bowling. Definitely recommend this resort and all it has to offer. We are already paying $18000+ just for all inclusive. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. One of the buildings illuminated at night. Secondly, are all the photos taken from your trip by you ? We are so excited about our trip now! Wed like some quiet time if we can . There is a kids area thats unparented for older kids. They love these seats. You can see the proximity of the pool to the sea. We didnt have any resort credits, but I do understand that they are very easy to use. He made our vacation go from great to exceptional! Do you recall which swim up building is closest to the lobby? Its really easy to travel between the resorts. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. 1. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. Thank! And so will your 4 year old. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! This goes beyond having a kids pool and chicken nuggets at the buffet. We didnt hold back. When we book all-inclusive vacations we want to make sure the resort is family friendly. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. Succulent roasted duck served on a root vegetable mash. I assume checkout is mid morning. This is the Diamond Elite Pool. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. Taxes and fees that are shown are estimates only. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. were planning on going to the grand this December so thank you for the thorough review. Learn how your comment data is processed. Just ignore them and continue walking until you get outdoor. Im glad that youve found the review helpful. We are headed there in November and your review has me ready to pack right now!! Do you think the Grand is worth the extra money? Yes, the service all around the resort is great. The water park at The Grand is amazing! Liked: Cleanliness, staff & service, amenities, property conditions & facilities. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. They truly deserve it. Do you know what is included with that? Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. We loved Jade.it was delicious and we went back multiple times. We did not spend time at the adult pool (because we had our boys with us). While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. I will cancel one of the reservations in the next couple of days. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Travelled during spring break (near full capacity), two adults, two kids. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Yes, they do have a store that had various items in it. We didnt eat at JC Steakhouse, so we cant comment. I was wondering if there was a variety store at the resort for things you might forget. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. Thanks! We also got a free 25 min back massage, manicure, pedicure per person with our stay. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor She was super pushy and when we said no thanks, she basically implied it was mandatory. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor This way all of the staff know not to feed your child something that can hurt them. 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