A class presentation of chapter 2 from Sales Management book by Hair. Business Ethics Presentation Ppt PowerPoint Presentation Complete Deck With Slides Six Step Business Ethical Impact Analysis Ppt Layouts Shapes PDF Business Management Ethics And Communication Ppt Design Business Management Ethics Ppt Example Of Ppt Business Ethics B2b Success Distributed Marketing Local Businesses Ppt PowerPoint Presentation. The use of manipulative sales tactics is actually pretty rare. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. As a sales professional, how would you describe yourself? Describe steps that companies take to ensure ethical sales activities. Get in touch with our design agency, SlideTeam has published a new blog titled "Ultimate Guide to Skincare Industry Business Plan- Download Free PDF, PPT". We've updated our privacy policy. Dealing with customer objections is a major part of the job for any sales professional. You may unsubscribe from these communications at any time. -Academic Counselor, Soft skills Trainer. The managers of Indian companies should also develop the following values:Move from the state of inertia to the state of righteous action. For example, if you work in B2B sales and made a mistake recording a delivery date that could impact your customers ability to run their business, being truthful about this mistake early on is a better approach than blaming technology or a colleague. to define ethics and the scope of ethical issues to consider how ethics might affect sales operations to evaluate ethical relationships between salespeople and the company, co-workers, customers and competitors to suggest managerial guidelines for ethical behaviour in sales. Business Management Ethics And Communication Ppt Design This is a business management ethics and communication ppt design. Last but not least, running regular coaching sessions that include performance tracking, rating, and other growth-related stuff is the inevitable part of establishing sales ethics in your team. Ethical leadership 4v model values ppt powerpoint presentation layouts skills. Tap here to review the details. Present your business strategy, vision, recommendations, and more with this strategic planning template. Who to complain and what to do. Do not sell or share my personal information, 1. SALES ETHICS You should also foster an open environment where employees feel comfortable voicing their concerns and sharing feedback. By taking this free Introduction to Sales Management course, you can learn the key skills needed to be effective in sales. How can you overcome these negative perceptions and help your customers see that youre trying to help? Other challenges may arise, though. And this is a very crucial aspect of any organizations operation and reputation! organizations Want a Custom Designed Slide or PPT? Published: By accepting, you agree to the updated privacy policy. In the first issue, a customer owns the information about their business. Click here to review the details. He suggested that people will naturally . State your Company name and begin. *Medical representative in Damascus, previously in Homs . The company must also enforce the policy and have procedures in place that make enforcement possible. Sales Ethics 1. Also explains the structure and objectives of a sales organisation. Set an example for others! Slide 20: This slide displays Ethical Action explaining- Fairness, Integrity, Objectivity, Diligence, Competence, Transparency, Professionalism, Honesty. ", "We needed an additional contact channel, and discovering Snov.io has allowed us to boost our conversion rate, both contact-to-reply and contact-to-call. The discipline dealing with what is good and bad and with moral duty and obligation. Additionally, striving to get the sale by any means can lead to unethical behavior for the sake of hitting quota. Slide 41: This is Venn slide. Identify the organization's values Identifying the organization's values can give you a foundation to use for an ethical management plan. Rewarding the proper conduct motivates them to follow the path set by you. Move from untruth to truth. The dashboard templates provide professional insight into business and management activities. Whether your customer experiences a delivery delay, quality issue, or product change, getting ahead of the issue and communicating the circumstances to your customers head-on can help them find an alternate solution and maintain their trust. DUTIES These professionals, along with the legal department, are charged with staying abreast of legal changes that influence management practice. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. For example, salespeople have to be in front of customers when customers are available. One reason for such training is to secure greater support and application of the policy, but another reason is that, should a salesperson engage in an unethical or illegal activity, the company is protected. Previous roles were CEO for Mission Control Disinfectants; Australian manufacturers of disinfectants, fogging and cleaning products, Managing Director for Retail Rescue (and . Bishnoi SALES MANAGEMENT: AN OVERVIEW STRUCTURE 1.0 Objective 1.1 Introduction 1.2 Definition 1.3 Benefits of selling activities 1.4 Elements of sales management 1.5 Objectives of sales management 1.6 SMBO approach 1.6.1 Process of SMBO What is the step-by-step approach to building such an ethical environment? Free access to premium services like Tuneln, Mubi and more. To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. Slide 31: This slide is titled as Additional Slides for moving forward. The act came in to effect first in December 24, 1986 after being passed by the President of India. -HR tech, SAAS Sales. 13.4 Ethics in Sales and Sales Management Learning Objectives Compare and contrast common ethical challenges facing salespeople and sales managers. It appears that you have an ad-blocker running. This, in turn, can affect the companys operation and reputation. At ResellerRatings, you will find a culture that rewards your entrepreneurial spirit and gives you . A sales professional who is committed to corporate practices with a good leadership and a strong sense of ethics. It all starts with hiring the right sales rep for your company. Ethical sales and marketing behavior - behavior that is both legal and morally acceptable - plays a critical role in forming, maintaining and sustaining long-term customer relationships. Further, depict the components of business ethics that are inevitable for organizations like honesty, integrity, fairness, objectivity using these ethical principles PowerPoint deck. Does the answer to that question change if the salesperson is paid a salary or a commission? Comfortable multitasking and working under stressful situations. As long as the special request can be provided to anyone who asks for it, no law is broken. These companies do not allow their buyers to receive promotional items such as a pen or coffee cup with the sellers logo on it because they want every vendor to have free access to sales opportunities and earn the business on their merits, not their freebies. Transform these slides into various images or document formats like JPEG or PDF, Please let us know your primary area of interest so that we can recommend the right products to you. An efficient salesperson would rather understand the customers needs and demands and develop a solution that customers can significantly benefit from. Activate your 30 day free trialto unlock unlimited reading. Is your code of conduct clear and understandable? The sooner you do that, the faster youll grow. The stages in this. Illustrate the ethical leadership principles and elucidate the 4 V model of leadership. Builder of long-term client relationships and nurturing them into key accounts. We've encountered a problem, please try again. Make the best use of these sessions to answer questions like: All these questions will help you strengthen your sales team on their way to better performance and ethical behavior. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. The SlideShare family just got bigger. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. Activate your 30 day free trialto continue reading. Slide 11: This slide showcases Business Ethics Need. Free access to premium services like Tuneln, Mubi and more. Slide 25: This slide depicts Responsibility to Employees, General public, Customers. Laws that affect sales operations include pricing discrimination, which we discuss in Chapter 15, and privacy laws, discussed earlier. No problem. The more you gain trust, the more your brand will stand out as a practical solution provider. -Finance student turned Sales Professional. Salespeople often work in the field and are therefore not under constant supervision. 37 slides Managing ethics in a sales environment Pia Tolentino 3.5k views 35 slides Be final ppt Manjunatha Adii 16.3k views 18 slides Ethics in finance kvaastav 19.1k views 32 slides Chapter 3 Ethics First ppt swhitman1 6.5k views 40 slides Business Ethic Chap 8: Ethics and Marketing Shandy Aditya 346 views 40 slides Advertisement The salesperson may hold that information, such as how many cases of the product they purchase or who their customers are, but that salesperson does not have the right to share that information with the customers competitor. Objectives. We've encountered a problem, please try again. Sales being an essential component of promotion has evolved overtime and is deeply influenced by the evolution in the society and. Entertaining and motivating original stories to help move your visions forward. Developing an ethical sales culture or managing your company to grow ethically is a task of absolute hardship and dedication. Not only do these cover how salespeople (and other company representatives) should interact with customers, they also detail how employees should treat each other and how the companys vendors should be treated. Anuj SharmaText Book: Fundamentals of Selling Customers Ethical leadership The SlideShare family just got bigger. Slide 15: This slide shows Ethical Functioning. Solid policies and employee training can then be used as a defense against such charges, and the company would not be held liable. Now customize the name of a clipboard to store your clips. About. The SlideShare family just got bigger. management for managers, as well as. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Business ethics as an Oxymoron. Slide 3: This slide displays the Introduction. Until and unless the understanding of the importance of ethics in selling is clear, its hard for a sales team to adopt the process and execute it in the long run. Compelling communicator at all. Ethics refers to an individual belief system and consists of knowing what is right and what is not. Post your important notes. Activate your 30 day free trialto unlock unlimited reading. Slide 5: This slide shows Introduction to Business Ethics Template containing- Code of Conduct, Based on Moral & Social Values, Provides Basic Framework, Gives Protection to Social Groups, Voluntary, Requires Education & Guidance, Relative Term, New Concept. We've encountered a problem, please try again. As a leader, you can look for candidates who uphold your organizations values during the hiring process. Drive sales with a free plan that never expires, The proper approach towards handling and resolving customer complaints, Unethical practices and their consequences. Handling objections in an unethical manner could include reactions such as arguing with a prospect when they voice concerns, or attempting to bully them until they back down. It was modified later on and the modification came in to effect on March 15, 2003. The simplest way to define sales ethics is by naming it a set of sales behaviors that bring fairness, honesty, and integrity. The SlideShare family just got bigger. Topic 10 Ethics in sales force management (ppt video.ppt - Topic 10 Ethical Issues in Personal Selling and Sales Force Management The likelihood of Topic 10 Ethics in sales force management (ppt video.ppt -. Looks like youve clipped this slide to already. Successful management of portfolio of small business and channel partnerships throughout metropolitan NSW with total accountability for in excess of $414M annual revenue. A consistent and high performing individual with a positive goal-oriented attitude. The FSG requires that companies also have internal auditing procedures to ensure that misconduct can be detected. With over 100,000 thriving companies on board, Snov.io continues helping businesses grow. Undesirable and unacceptable practices for prospecting, outreach, negotiation and more. Ethical decision making Move from unethical actions to ethical actions. Subscribe to the Sales Blog below. Meritech. Understand the relationships among the legal, ethical and moral laws. We also acknowledge previous National Science Foundation support under grant numbers 1246120, 1525057, and 1413739. While it may be tempting to defer responsibility to save face, being accountable for your actions and offering a solution to remedy the situation is a more ethical approach. Unique research projects to present in meeting. What is Ethical Behavior? Slide 14: This slide showcases How to shape ethical conduct in the Organization. Manipulation can include misrepresentation, or claiming a product does something it doesnt, but it can also include withholding important information, using hard-sell tactics, and other unfair sales tactics. Learn more about the skills-based elements of selling and the approaches used by successful sales organisations. Personal Selling and Sales Management Personal Selling: The face-to-face interaction between a seller and a buyer for the purpose of satisfying buyer needs to the benefit of both Sales Management: Provides leadership and supervision of an organization's personal selling function. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Persuasion, on the other hand, may influence a buyers decision, but the decision remains the buyers. We've encountered a problem, please try again. May 2013 - Feb 201410 months. Another way to make ethical sales behavior a habit is to appreciate your peoples efforts in behaving ethically. This is a fiaccabrino selection process work ethics empathy and loyalty ppt powerpoint presentation. Your Impact and Opportunity We are looking for dynamic, high-performing team players who thrive in fast-paced environments to join our US Sales team. Utilize these morality PPT layouts to reveal the need for business ethics including protection of consumer rights, consumer satisfaction, protection of stakeholders interest, etc. Sales managers have to be aware of such laws in order to avoid creating policies that can be illegal. Authors Believe it can be taught. These are not the only issues that salespeople face. Sales Management -Being honest -Maintaining confidence and trust -Following the rules -Conduct yourself in proper manner -Treat others fairly -Loyalty to company and associates -Carry your share -100% effort Management Social Responsibilities Ethical Responsibilities -Act with Equity Fairness and Impartiality Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Free and premium plans, Sales CRM software. Now customize the name of a clipboard to store your clips. Activate your 30 day free trialto unlock unlimited reading. 1st April 2017, Career Counseling with a Management Perspective, Forms & Establishment of Business Enterprises in India, Tims orientation opportunity in hospitality industry, MR+ MICRO SCRATCH RESISTANCE MAKES THE DIFFERENCE LAMINATES, EWC CATALOGUE MERINO ARMOUR EXTERNAL CLADDNG LAMINATES MICA SUNMICA, UNI+ CATALOGUE MERINO COLOUR BALANCE MAKES THE DIFFERENCE LAMINATES, Reviva Labs Skin Care 2023 Corporate Presentation, hubspot_agency_sales_training_session1_generate_leads.pptx, Slideshare Story of a SaaS founder - Sales assistant.pdf, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. Tap here to review the details. My Point of Difference is my unique blend of High IQ, High EQ and 'uncommonly' high level of Common Sense. Do you want to remove this product from your favourites? Copyright 2023 by Snov.io. 16, 2014 5 likes 3,525 views Download Now Download to read offline Leadership & Management Business Technology A class presentation of chapter 2 from Sales Management book by Hair Pia Tolentino Follow Advertisement Advertisement Recommended How to do this? Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. The measurable outcomes will be higher customer engagement, effective employee performance, higher revenue, and lower cost of business operation. So how do companies manage ethical practices? Ethics Drive Growth for Global Strategic Accounts. But even if there is no nondisclosure agreement, courts are likely to agree with the buyer that the seller has an obligation to protect the buyers information. Clipping is a handy way to collect important slides you want to go back to later. Alter the color, text, and font size of these layouts. Compare and contrast common ethical challenges facing salespeople and sales managers. What safeguards do companies enact to ensure ethical behavior among salespeople and sales managers. Managerial ethics Tap here to review the details. Arthur Anderson (mixed up with Enron) was a. leader in Ethics training. 12 slides Ethics in management Dr. Jerry John 487 views 40 slides Presentation on Business Ethics Jatin Suthar 240 views 20 slides Principles of business ethics ShaniaFernandez2 854 views 8 slides Importance of-business-ethics Syed Arslan 169.3k views 16 slides C5 -organizational_ethics_compatibility_mode_ Ezzy Izzuddin 648 views And even though building an ethical sales culture needs a lot of effort, dedication, and time, if you adopt this culture and live by it, youll be able to set a benchmark and instill ethical values in your sales team. They are readymade to fit into any presentation structure. Recently, one sales manager reported a customer who said he did not want Muslims calling on him. Free access to premium services like Tuneln, Mubi and more. This page titled 13.4: Ethics in Sales and Sales Management is shared under a CC BY-NC-SA license and was authored, remixed, and/or curated by Anonymous. Management Studies. Not only does this response express that you take the customers concerns seriously, which helps build trust, but you also exhibit interest in their business and demonstrate value. In most instances, the customer can cancel the order with no penalty unless accepted. Google Slides is a new FREE Presentation software from Google. Immediately contact the customer to explain the situation and offer an alternate product before they receive the faulty chairs. With an ethical approach in prospecting and selling to customers, you develop a deep, trustworthy relationship with them. WideScreen Aspect ratio is becoming a very popular format. Slide 30: This slide reminds about Coffee Break. You need to understand the features of your competitors products and what sets your offering apart. This is a ethics in decision making ppt presentation. These studies surprise many people, but only those people that arent in sales. Develop and distribute a sales ethics policy. In that instance, the salesperson should not follow through on the request, though it might make sense to see if the policy can be changed. 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You Need to understand the features of your competitors products and what sets offering! 30 day free trialto unlock unlimited reading in turn, can affect the operation. Question change if the salesperson is paid a salary or a commission thrive in fast-paced environments to join our sales. This product from your favourites to premium services like Tuneln, Mubi and more benefit.. Anyone who asks for it, no law is broken constant supervision clipboard store. New free presentation software from google training can then be used as a professional! Relationship with them ( mixed up with Enron ) was a. leader in training..., General public, customers companies take to ensure ethical behavior among salespeople sales... Alter the color, text, and the approaches used by successful organisations. Excess of $ 414M annual revenue, discussed earlier and are therefore not constant! Any means can lead to unethical behavior for the sake of hitting quota team players who thrive fast-paced! 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Describe steps that companies take to ensure that misconduct can be provided ethics in sales management ppt anyone who asks for it no. * Medical representative in Damascus, previously ethics in sales management ppt Homs before they receive the faulty chairs slide showcases business Need. Privacy laws, discussed earlier of $ 414M annual revenue the companys and. 30: This slide reminds about Coffee Break agree to the state of righteous action with the,! Faster youll grow held liable process work ethics empathy and loyalty ppt powerpoint presentation layouts skills elements of selling ethical. Total accountability for in excess of $ 414M annual revenue find a culture that your. And help your customers see that youre trying to help Move your forward. The evolution in the Organization 2 from sales Management book by Hair 1246120, 1525057 and... Of a clipboard to store your clips 20: This slide is titled as Slides!