I still believe they should have just taken care of it up front, not this re-imbursement rig-a-marole but it did work for me. The GM lawsuit says the high-beam headlights blind oncoming drivers which makes driving too dangerous to attempt. Shipping: $190 Get it by Saturday. I have all my receipts, did not know why the I had problems seeing the road at night and replaced headlights at a cost of $800 + dollars. And now with COVID not working. Has anyone had problems with engine reduce power? 16. This new class action suit was filed against General Motors in the U.S. District Court for the Eastern District of Michigan, according to a report from Car Complaints. Truesdells Cadillac SRX headlight defect class action lawsuit goes on to say that GM has been aware of the headlight defect since 2010, as allegedly evidenced by the Technical Service Bulletins produced by the auto maker during that time that noted the problem. However, to know that it could happen again is not acceptable! General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011 . I have a 2011 SRX and took it to dealer and they said the deadline had passed. Cadillac should be held responsible for this and to have the consumer pay first and now not reimbursed after months is a disgrace!!!!!! It was so dangerous to drive my vehicle at night due to almost no light coming from the headlights that I had them replaced and filed a reimbursement form and Miguel at Cadillac called me today to deny my reimbursement of $1,858 because my VIN was not on the list. However, this can result in some functions no longer being available. My car was useless to me for a whole week! November 18, 2021, 3:14 pm. CLOSE. I live in New York. Canadian Gas-Powered Vehicles: 1-800-882-1112. Walter Kosydor When to a GM dealer in Ramsey NJ and they claim ignorance. Im STILL having issues with mine. The original ones did not have a strip of led running lights in them. I am having the same problem in Arkansas, Cadillac Customer Service says that they will fix it if you bought the car in Florida or California, They tell me that rest of the country must pay for it to be repaired. I feel like I am driving blind at night unless I turn my brights on. October 30, 2022, 10:15 pm. if (!window.mc4wp) { In this video I'll show you how to do it. that reports on class action lawsuits, class action settlements, BUILD & PRICE SEARCH INVENTORY CERTIFIED PRE-OWNED CURRENT OFFERS TOUR CADILLAC LIVE FIND A DEALER. I would like to join this group, after I spent hundreds of dollars on the problem over the last couple years. I love that one too I also have caddy crest with Detroit skyline tattooed on my right shoulder. I have a 2011 SRX with 40,000 miles and I am.afraid to drive at night because the low lights are useless and using high beams can cause an accident. Now the drivers side this year , almost $2000.00. In addition to condensation, the lawsuit alleges moisture corrodes headlight components and causes the bulbs to blow out, a problem that can cause thousands of dollars to repair. January 17, 2022, 2:29 pm. Something has to be done about this headlight issue. Sort by Recommended. A class action lawsuit says that the headlights on 2010-2015 Cadillac SRX vehicles possess a defect that causes them to fail unexpectedly and prematurely. 2015 Cadillac SRX. He just looked at the cracks and didnt say anything. Cant see without lights on bright at night. How do I join this lawsuit? CERTIFIED SERVICE. What a joke! drug injury lawsuits and product liability lawsuits. Cadillac SRX Defective Low-Beam Headlights Complaint. What are other people doing in this situation? Consumer that bought SRX cadillac doesnt matter what year should start new class action However, GM has allegedly not taken responsibly for this problem, and has not attempted to fix it. Issue not fixed. Both headlights on our vehicle had moisture at that time. I told him this was unethical since I own the car and every part in it but he wouldnt back out the charge so I got ripped off twice! Attorneys working with ClassAction.org would like to speak with anyone who owns or leases a 2010-2015 Cadillac SRX and had problems with their cars headlights. I have a 2014 SRX. Front vehicle photos 1986-2018 Autodata, Inc. dba Chrome Data. } This referred to 2010-2015. Cadillac agreed to pay consumers and isnt. This is ridiculous. Im sure u have excellent headlights!). This is crazy! I was told today that if I paid the $1800.00, I could get it back if there was a class action lawsuit or a recall!! No help! Im not understanding why this problem is occurring to cars newer than mine. Attorneys I live in Texas and was unfortunate to purchase the SRX and not told about the issue. The second pair was as bad as the first. Craig Sharpe File complaints with the NHTSA, Cadillac and GM, William L. Powell I am a owner of a 2015 srx with the same problem m please advise. We took the car and still had issues. But in January 2021 the Cadillac SRX headlights began to dim to the point the plaintiff couldn't see to drive at night. I have a 2010 Cadillac SRX. Same problem with my 2014 SRX & I still cant see at night ! The only thing about it is you have to go to a dealership to get it changed because the whole front cap has to come off. Please add me. Replacement Driver and Passenger Side Headlights, With bulb (s), Halogen, Clear Lens. I had no choice but to borrow the money for the repairs and now after filing the paperwork in May, I have not received anything. They want to charge me $500 more. Yes this is telephonewildone @gmail .com I have a 2012 cad srx and the headlight were so dim that I coukdnt see a cow in road and caused me to totally my car and and all because of low light coming from headlight I think gm shoukd be healed responsible for this it has cost me up close to 18000 in loses so far and they dont care about us as customers, I Own a 2012 Cadillac SRX and I was in a grave accident that left me six months out if.The driver side was wreked totally and guess what? I owned a 2012 that had these issues and low light ambience causing difficulties driving at night. Alexandra is a Colorado-based journalist with a passion for all things involving horsepower, be it automotive or equestrian. I am completed frustrated.. How do I join? We noticed headlights were a little dimmer than our other cars but in 15 mos the headlights have deteriorated to the point that 1 light appears to be out and the other so faint that u either drive with the high beams at night or risk death. I just purchased a 2010 Cadillac SRX and the low beams are so dim I cant see at night. I got the same letter. During 2019 and 2020 Cadillac had a reimbursement program for people that complained or owners that received letters about the program which was handled by a . June 2017. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Why should the customer pay for a design error and pay a car note. My local dealership wants to charge me over $1,900 to replace them. Thank you. I have a 2013 SRX. 2013 SRX lights are so dim that its scary. Allegedly, electrical shorts can also occur because of the defect. 30. poor headlight visibility in the 2014 SRX. Dealership estimate cost $1600. Finally I was told that UNLESS I send a notarized statement from the shop I cant prove I had it repaired lol. doesnt make sense, I agree please. I'm afraid the party is over, GM closed the claim thing permanently, IT Sys Admin guy in WA State (USAF Retired). i have 2004 SRX and have the exact problem with headlight flickerin and finally burned out Same exact issue ..NO headlights. It is totally unsafe and unacceptable. 2014-09-19. December 18, 2021, 12:45 pm. I have a 2013 the headlamps went out had to replace the bulbs, the radio screen went out, my ac dont work, GM replace the radio screen, so they say until it went out again went back to them they claim they had no records of them replacing it, I love my cadillac and want to keep it I just wish they would make all these wrong right. The experts gives all the information, facts and technical details to the writers and then the editors make sure that the guides are to-the-point, easy-to-read and made JUST RIGHT for you. Do not have dims at all now. I have the same problem. I have a 2010 SRX and live in CA. I have a 2015 sec would not drive at night because I couldnt see scared to death. NEW VEHICLE OFFERS Have a car complaint to add? Timing chain prematurly needed replaced. If you were the owner or lessee of a 2004-2007 Cadillac SRX that was equipped with Xenon HID headlights, you could be eligible for reimbursement of up to $1,000 for repairs made to correct a defect in the headlight system. Almost $1800.00. I get the run around every time I call. I just drive with the highbeams on. I received the letter from my dealer and made the deadline. November 18, 2021, 9:26 am. Now, we have the same problem with our 2016 SRX and its an expensive fix. I have a 2016 SRX and my headlights are very dim. Returned it and they told us the headlights were working. Consumers can now buy cars with great quality and an adequate number of luxury features at a fraction of the cost. They have reason to believe a defect is causing the headlights to output little to no light and are investigating whether a class action lawsuit can be filed. The contact called the fields Cadillac st. Augustine dealer (904-823-3000, located at 375 outlet mall blvd, st. Augustine, FL 32084) and was told that the failure was not covered by the warranty. I have contacted Cadillac, GMC, and of course, my extended warranty company, with no resolution. Same issue with 2015 CADILLAC SRX. Now j have two new headlights I cant see out of. The opt in time for the suit ended 2 Jun 2019. Im in Florida just paid 2000.00 to replace my headlights on my 2014 srx a 5 year old car should not be having this problem with. I paid up front to get them replaced as letter instructed and was instructed by the dealership. How these simple documents can unlock information about your car. Make & Model. I supposed its time to try my luck elsewhere since I KNOW how GM WILL WORK TO GET OUT OF TAKING CARE OF THEIR CUSTOMERS. 5. Just bought 2014 SRX and first thing I noticed is the highlights are really weak! I cant see anything. I have replaced the headlights 4 times to more expensive headlights and you still cannot see at night. Before commenting, please review our comment policy. The class action also says General Motors should have issued a 2016 Cadillac SRX headlight recall to properly repair the problems and keep occupants safe, but that hasn't happened. A Virginia Subclass has also been defined for those who bought or leased the vehicles in Virginia. Air bag did not deployed! New cases and investigations, settlement deadlines, and news straight to your inbox. Privacy Policy | A class action lawsuit could help drivers get back the money they spent repairing and replacing their headlights. I want to be part of this class action. Always have problem with my defect headlamps leaking and this definitely cause the problem. Raheel Q Other than the dim headlights I like the car. If so get them cleaned. Allegedly, they have not issued a recall and have not offered to replace the headlights in affected vehicles at no cost to Class Members. Now they want me to jump through hoops to get my money back. After it started having electrical issues I sold it. The plaintiff in this latest suit allegedly paid $1,600 out of pocket to have his vehicles headlights replaced with new ones that have the same exact design as the original assemblies. I agree. } Please add me. I had an SRX 2011 with this problem. They wont pay in Florida anymore. How do I join this Class Action suit? Unbelievable!!! Come on GM wake up!!!!! Purchased from Cadillac dealer in Ca why doesnt everyone count and those 2 states use their lights less than most states having daylight longer?? I live in Oshawa , Ont. The repair is replacement of the whole front electrical headlight unit of 2,000. Notify me of follow-up comments by email. I currently own 2000 Escalade just like the one in gone in 60 seconds movie I posted a few pics of Escalade last night since Im brand new to here. How do you join a class action suit? family forever , but this car was a true scar for our family , and now receiving E-mails on the new models . How do I join this class action lawsuit for Cadillac SRX. I was fooled with the thought of Cadillac meaning quality purchased. February 15, 2022, 7:29 pm. Ive got an appointment to fix that. Dangerous to drive this car at night. THIS IS HORRIBLE. We are all lucky we got back in one piece. November 22, 2022, 7:09 pm. I was left without any help from any even my own insurance company tried to blame me for the accident, but after six months they took responsibility and they payed my repair and my other medical bills, but they never payed my six months out of work!!! Why hasnt something been done with this. Im a 1st time Cadillac owner and now wishing I had stayed with Toyota. When the courts open I will be the first in line! EdDietrich. It was unfair to cover some SRXs for 10 years and the rest of us for less or not at all. But besides that I really like the car Ive owned 2001 STS dark gray metallic tri-gray interior Bose system was second to none! Affected customers should be aware that they must first pay out-of-pocket for headlight repairs, then they will be eligible to receive reimbursements for the expenses. Thanks in advance. This problem warrants a recall. They are degraded by the heat of the bulbs, LincolnLarry Showed up quickly was easy to install and loved that the bulbs were alrea See More. December 18, 2021, 11:02 am. Another plaintiff also took her SUV to a dealer after the low-beam lights failed, but the Cadillac dealer said the owner would need to pay at least $1,500 to repair the problems. I have contacted the number several times regarding reimbursement only to be told that checks are only issued once a month and they will eventually get to them. They said that owners would have to pay the appox $1500 $2000 and then be reimbursed by Cadillac. Im in the same boat. Additionally, the Cadillac SRX headlight class action lawsuit says that this campaign did not communicate the problem to most of the class vehicle owners. March 22, 2022, 9:20 pm, What could we do about this problem. This is totally unacceptable and unprofessional to me and I am so disappointed that Cadillac would allow this happen. This isnt the first time Cadillac Society has reported on issues related to headlight assemblies in the second-generation Cadillac SRX. We e-mailed them and havent heard anything! If you have questions regarding your rights, please contact an attorney in your area. I thought it was my eyes having issues at night until I was in the mountains this past weekend and the people in my 2014 srx wanted to know what was wrong with my headlights. I had emailed them last week and they said my claim was complete now and I'd be receiving the check on the next run from GM. ANGELA COX Didnt notice the light problems until two years later. THATS NOT NEARLY WHAT IS BEING OFFERED IN REIMBURSEMENT. This is my first and last Cadillac. December 20, 2021, 8:26 pm, Craig Sharpe Problem: low beam headlights on 2014 Cadillac Srx: with age, the low beam headlights become too dim to drive at night even though there is nothing wrong with the actual headlight bulb. We had to trade in our 2013 SRX because of the headlights being so dim. Had headlights replaced as per Cadillac letter in March at dealership! I have a 2012 SRX and we are afraid to drive the vehicle at night because the headlights are so dim. So we ended up staying at a hotel and left out at daylight. People have reported a number of problems with the headlights on their Cadillac SRXs, including the following: It has been alleged that the seals in the headlight assemblies deteriorate prematurely, which can allow for moisture to accumulate behind the lenses and damage the headlights internal components. Add your complaint here, about any vehicle. I am wondering why its not a recall. December 16, 2021, 4:26 pm. They want 1600$ to replace headlights. The complaint alleges that the low-beam headlights on these vehicles may become damaged and offer diminished light output or undergo a catastrophic failure. The lease is up in 3 months. Cadillac Society was created by Cadillac enthusiasts and owners who have tally a combined two decades of profesional work in the auto industry. $2300. Also found out there was a class action suit that Cadillac settled, but we were never notified of the suit. I just had my mechanic try to fix my Cadillac SRX headlight problem today. Ridiculous that it took that long, but at least I was reimbursed. I have a 2011 the headlights are terrible took it to dealership 1500 to replace. Please tell us how to get involved in this class action so we can repair the defective Cadillac SRXs. November 18, 2021, 4:25 pm, I have a 2011 Cadillac srx and I just went through this same thing. I NEED MY VEHICLE FIXED FOR FREE CONSIDERING I HAVE TO MAINTAIN OTHER UPKEEP ON THE VEHICLE NOT INCLUDING INSURANCE AND PAYMENTS. . https://topclassactions.com/wp-admin/admin-ajax.php. This allegedly corrodes the igniters and burns out the headlight bulbs. February 20, 2022, 3:56 pm. I was sold a 2015 SRX Cadillac with defected lights . working with ClassAction.org are no longer investigating this matter. The issue doesnt magically disappear on the vehicle after the deadline. The deadline applies to those who have already replaced their headlight bulbs or entire headlights. Instead, the complaint alleges, the old components are simply replaced with identical ones that will eventually have the same problem. Class Action Lawsuit Filed Over Cadillac SRX Headlight Performance, Last-Gen Cadillac Escalade Design Still Resonates With Buyers, 2022 Mercedes-Benz C-Class Revealed As Cadillac CT5 Rival, Maryland Cadillac Dealership Offers Up Last CT6 Ever Built, Cadillac South Korea Sales Decrease 22 Percent To 219 UnitsInDecember 2018, Average Age Of Cadillac Blackwing Buyers Revealed, Watch The 2023 Cadillac Lyriq Light Up The Night: Video, Cadillac Racing To Field Three Entries In 2023 24 Hours Of Le Mans, Electric Cadillac Utility To Slot Above Lyriq Spied Testing, 2023 Cadillac Lyriq Orders Are Being Punted To 2024 Model Year, 2023 Cadillac XT5: Heres The New Opulent Blue Metallic Color, Cadillac Average Transaction Price Down 13 Percent In January 2023, The Goddess Makes Her Return With The Cadillac Celestiq. In addition to dim headlights, the lawsuit alleges short circuits can cause the SRX headlights to fail, costing Cadillac owners thousands of dollars for replacements. Allegedly, they have not issued a recall and have not offered to replace the headlights in affected vehicles at no cost to Class Members. The remedies outlined in the TSBs for this problem are not adequate to resolve the problem, the complaint alleges, because they do not involve redesigned components. Court documents did not disclose reasons why Truesdell chose to file a voluntary dismissal. The complaint alleges that some owners or lessees of the vehicles in question have already had accidents or near-accidents because of the headlight problem. GM has allegedly known about the 2016 SRX dim headlights since at least May 2010 because the same low-beam defects occur in 2010-2015 Cadillac SRX vehicles. Sent in all documentation March 3,2020 And have not received any response. 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