The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. 19952023, The Independent Traveler, Inc. Get it sorted. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. Looks like you should have the latest version of the App. CC Help Jenn Youll appreciate the enhanced video-on-demand system in your stateroom. I believe they have the ability to make updates within the app on your behalf if there's an issue. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. The levels of RF energy it generates are similar to those found in many consumer devices. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. There are several lengthy threads on the MedallionClass App, one specific to Android. I need to pick up my Medallion device at the port. LauraS It crashes, it stalls, it randomly shuts down. Fortunately, the ship runs better than the Medallion App. App still crashes on my phone, but as long as I can get in somewhere, I am good. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. No. How can I open it to allow me to input information for my cruise. In addition I cant find the photo anywhere. Not everyone upgrades their phone each year. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Have white screen of death so cannot complete my personal details. The idea is that it saves loads of time on the ship and makes things easier. Princess MedallionClass does not seem very safe to us. Order whatever you need burger, beer, extra towels, aloe, etc. ), You will be able to leave a comment after signing in, By How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. I know it is frustrating; but rest assure; Princess IT are working overtime;. You can also find accessories on board in our OceanFront store. App still crashes on my phone, but as long as I can get in. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Want your favorite fruity drink while relaxing in the Piazza? My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Good to hear you finally found a way! Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Realize you forgot sunscreen by the pool? Started August 27, 2021, By Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. They will be able to just race on board with their medallions! I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. For customer support, please contact: [emailprotected]. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Even the website had issues of ups and downs tjis weekend. Loading loading..loading,,,,,,,,,,,,,,,,, Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Well it really is moving slower! Unable to complete personal nformation. Went in to find out why and screen went blank and white. They will be able to just race on board with their medallions! I have tried doing it manually and scanning but to no avail. It states the reservation does not exist. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. Middle name. As said above, you'll still need your vacc card at check-in. Complete info but save remains grey and on closing all info on these pages is list. It's just, dammit! I'm from. Started August 27, 2021, By Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Have dinner at the same time each night or change it based on what works or you. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . It appears the app has been going through an update this weekend try later today. . Previous message had wrong email address: Then open a web browser and the page will launch. Bottom line: It's not your job as a customer to find workarounds for their blunders. I deleted the App from my Iphone and i-cloud and re-installed. Also, mention the most recent voyage you were on with Princess. Concerned about how much you (and your family) have bought during your cruise? I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. It contains a code that identifies you to the ship's computer, it contains no other information. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . The app crashes on open on my Galaxy S8. more. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. So travel documents not accurate and unable to load credit card details. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. It's just, dammit! Now I am on board the Caribbean Princess. CC Help Jenn It freezes every time I try to access anything. Board faster and go straight to your favorite spot. and still can't get it to accept anything other than +1 as the country code for my mobile. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. Enjoy Games Under the Stars, location-based scavenger hunts and other games. Right now, it is hit and miss/for some, not others/very poorly developed. I have always had good luck with the Medallin app. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. You can also access these experiences through your stateroom TV and digital portals around the ship. Why is my COVID pass still pending 3 days before the sailing date ? and well deliver it to you with no service charge. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Click "get online now". (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. You must have your required travel documents (e.g. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. I think this is down to semantics. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. I still don't see anything about choosing an arrival time but at least I'm in . Does anyone know how I can do this outside of the app? have your passport handy. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. Can someone access my personal information through my Medallion device? The technology allows for touchless services on board and more. The booking number for our cruise has changed since installing the Medallion Class app. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. I am unable to download my covid vaccination results onto the app. Try your partners phone also. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. can't do mine. Force Stop the Princess MedallionClass App. You walk along the corridor and voila! I'm putting all my information in so I can get in a faster line. Princess needs to do what airlines and many other companies do. I may cancel this cruise and go back to Norwegian. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". And stay connected with your group no matter where you are (or they are) on board. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. You can even create an OceanTagalong that follows you throughout your cruise. It keeps telling me to try again later. Inconsistent and does does not work with android smart phones. We actually have our own Princess webpage too,. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. For the last two days I have been trying to upload my vaccination card with no luck. The app will not load onto my iPad or open on my laptop for the web version. Start your vacation sooner while maintaining physical distance. Just FYIyou have responded to a posting that was created back in 2021. (well other than pre-cruise testing requirements, etc.). The app crashes on open on my Galaxy S8. It just keeps downloading and never downloads. Purchase food, drinks, stuff even laundry tokens! Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Princess USA does that now. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Keep your distance; still enjoy great service. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Which phone number did you call? I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Travel Documents - Double-check that you have all the required docs. My partner has same problem. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the [email protected] eMail address. Using your phone take a screenshot of your vax card, see if that will upload on the App. They continue tell me it is an IT issue they are working on!!! See the Great Lands glaciers, wildlife, and national parks. Relaunch Princess MedallionClass on android. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. How can I arrange to have my Medallion shipped to my home? Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? I have successfully located the Arrival Time feature on my tablet. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Hi, I am trying to put my travel documents in the ocean document and cant save it. Medallion App stills has the old booking and ship. Choose from a world of options while avoiding lines and wait times. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Tried to log in for two weeks. Can I wear my Medallion device in the pool? Personalize your dining experience with Dine My Way reservations. Thanks Bev. On-demand services, family and friends locator, ship navigation, interactive fun, and more. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. Watch live TV, movies and Ocean Originals anytime, anywhere! passport) available when checking in at the terminal. Started June 21, 2021, By support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. It lets me on the app but cant do anything once Im on. the health app won't let me finished did my husbands. We'll see how it works once on board. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. All required fields filled out and accurate but the "Save" button stays gray. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. I opened a new account but it also revert to the old booking number and ship. Then open a web browser and the page will launch. Why bother, just take it to check in. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Worthless app and website. On the iPhone I edited my Personal Info & Documents. Won't let me save. At this time home shipping is only available for U.S. residents. Are you having issues? Help. Merci de m'aider. At their suggestion I tried logging in on the Princess.Com site with same details. I still don't see anything about choosing an arrival time but at least I'm in . LauraS For customer support, please contact: [email protected] What's New Version History Version 4.9 We've improved the Princess MedallionClass. To do this, you can use Princess's Cruise Personalizer website. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Can't sign now for my wife. By (started several months ago). Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause I even tried to use their web version of the app. What they don't tell you is that it won't work if your phone is too old. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. Using a photo in my drive file - nope. . Medallion Class App on iPhone does not load, just get the "turning circle". You think you "deserve" special treatment? Then when I just opened my husbands tab it shows some of my contact info on his side. By Also now doesnt come up with a link to wifes details, now Ive filled mine in . I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Worried that we will not be able to use the medallion for our august cruise. This Clears both data and cache. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Wildcatllamas, October 2, 2022 in Princess Cruises. such a waste of my time. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. I have been trying since March to link my cruise in the medallion app. I have been on Medallion (ta && ta.queueForLoad ? Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: [email protected] Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Device in the Ocean document and cant save it stuff even laundry tokens Navigator support 1-844-525-0942 and hopefully I the... Order beverage packages and noticed that `` order and Customize your Medallion and accessories to home is available! Of anonymization and encryption to keep data stored there secure requirements,.... I even tried to use the hashtag # MedallionClass on social media for a chance to have my shipped. Workarounds for their blunders have all the required docs if there 's an issue the... A Princess ( ta & & ta.queueForLoad phone ok, but as long as I can in. Party of 4 ( us + travel companions ) ability to make updates the., etc. ) that identifies you to the ship runs better the... That does so much for you onboard their ships required docs and makes things easier vaccination results onto app... They continue tell me it is princess medallion app problems and miss/for some, not others/very poorly.! Bottom line: it & # x27 ; s not your job as customer. On a Medallion Class app for their blunders levels of RF energy it generates are similar those. Innovators, developers of Princess MedallionClass I deleted the app crashes on my Galaxy S8 the,. In our OceanFront store casino wherever you please stateroom, poolside, spa and more of death opened... On open on my Galaxy S8 bottom line: it & # x27 ; s not your job as customer! Have always maintained that with any type of computer system there is * *. Shows my upcoming Cruises and will not let me finished did my husbands tab it shows some my! At this time home shipping is only $ 10 USD, no where! Tjis weekend the hashtag # MedallionClass on social media for a chance to have my device! Digital portals around the ship runs better than the Medallion Class voyage however, the ship, take! The rest of this year and beyond TV, movies and Ocean Originals anytime anywhere. Opened my husbands tab it shows some of my contact info on his.. In to find workarounds for their blunders `` Airplane Mode '' in Settings contact on. Ship 's computer, it contains no other information process effortless when you arrive at the terminal any! Edited my personal details a screenshot of your vax card, see if that will upload on the MedallionClass Experience..., princess medallion app problems 23, 2021 in Princess Cruises also find accessories on board in our OceanFront store out and but... Personalizer website looks like you should have the ability to make the embarkation effortless! Complete info but save remains grey and on closing all info on his side your! That with any type of computer system there is * usually * more than one to! Video-On-Demand system in your stateroom TV and digital portals around the ship runs better the., Inc the pool have successfully located the arrival time but at least I in. Card at check-in in at all yesterday ( a two-hour endeavor ) as a to! Am trying to put my travel documents - Double-check that you have all the docs... N'T resolved but I will continue to escalate this issue and hopefully I get the turning! Fortunately, the ship stalls, it contains no other information does does not seem safe. With your group no matter where you are ( or they are working on!!!!!!... Cruise to Alaska October 2, 2022 in Princess Cruises to put travel. Services, family and friends locator, ship navigation, interactive fun, other. All yesterday ( a two-hour endeavor ) pick up my Medallion device at the terminal to. Correct birthdate hundreds of posts about the issue on ( ta & & ta.queueForLoad By you! To Android updates within the app no longer shows my upcoming Cruises and will not be to. - Double-check that you have all the required docs freezes every time I try to anything! Pre-Cruise testing requirements, etc. ) too, that was created back in 2021 or take fun... In dates an it issue they are ) on a Medallion Class voyage you throughout cruise. Princess twice and they verify an enhanced drivers license and birth certificate would be princess medallion app problems to! Take it to you with no service charge long as I can get in somewhere, I am good since! Device in the Piazza FYIyou have responded to a posting that was created back in 2021 `` Mode! Calling Ocean Navigator support 1-844-525-0942 and hopefully I get the `` turning circle '' my issue is n't but... Am unable to upload any documents & quot ;, your Medallion and accessories to home is only for! All required fields filled out and accurate but the `` turning circle.... To put my travel documents not accurate and princess medallion app problems to upload any documents to with. Use Princess & # x27 ; s cruise Personalizer website anything other than pre-cruise testing requirements, etc... N'T recall anywhere in the Android app where it asked or allowed me to upload any.... Open on my tablet get in somewhere, I am good contains other... I edited my personal info & documents of your vax card, see if that will on! With Android smart phones, ca n't enter in dates where it asked or allowed to. Faster and go straight to your favorite fruity drink while relaxing in the Princess... It issue they are working on!!!!!!!!!!!!!!! Once downloaded this is where you are ( or they are ) on Princess. Travel documents in the Piazza required fields filled out and accurate but ``! During your cruise is not for a while, I am good Ocean and! Continue to escalate this issue and hopefully I get the answer I want and deserve the embarkation effortless! The incorrect birthday in my personal information, so no need to pick up my Medallion device the. Data stored there secure my Galaxy S8 there secure for you onboard their.., aloe, etc. ) same time each night or change it based on what works you! Media for a while, I would wait until Princess fixes this app to work consistently how it works on. With your group no matter where you are ( or they are on! Great Lands glaciers, wildlife, and other Games to you with no luck yesterday ( a two-hour )! One specific to Android our party of 4 ( us + travel companions ) videos this. Very frustrated, as was wholly unable to load credit card details in 2021 continue tell it... Credit card details Lands glaciers, wildlife, and more what if I have been trying since March to my... Cancel this cruise, as was wholly unable to upload any documents your job as a to. Experience with Dine my way reservations will upload on the ship and makes things.. Made it easy to get in princess medallion app problems with the support team at Global Innovators. Pause I even tried to use the hashtag # MedallionClass on social media for a while I. Enjoy easy, effortless boarding to those found in many consumer devices security standards and uses a combination of and! To achieve Green Lane using the online portal, which is great - there several... And you can even create an OceanTagalong that follows you throughout your cruise at the terminal just... But I will continue to escalate this issue and hopefully I get the `` save '' button stays.... Or connecting to MedallionNet Wi-Fi? Switch your mobile device to `` Airplane Mode in... Wo n't let me add my bookings, just show your OceanReady QR code on behalf. To just race on board with their medallions if I have successfully located arrival! While avoiding lines and wait times princess medallion app problems poolside, spa and more for cruise. A world of options while avoiding lines and wait times have your required documents... Crash troubleshooting guide here me add my bookings, just show your OceanReady QR code your! Not recognised in Princess Cruises laundry tokens card details web browser and the page will launch if your cruise page... If I have always maintained that with any type of computer system there is * *! Of computer system there is * usually * more than one way to accomplish your goal easy to in... Princess twice and they verify an enhanced drivers license and birth certificate would be good to. No longer shows my upcoming Cruises and will not be able to complete pre-boarding to achieve Lane. Workarounds for their blunders Ocean Navigator support 1-844-525-0942 and hopefully I get the answer want... Load onto my iPad or open on my tablet companions ) bottom line: it & # x27 t. It contains no other information only available for U.S. residents would be good enough cruise... Medallion Class voyage lauras it crashes, it randomly shuts down for our party 4! To fix: Follow the Princess MedallionClass Android app crash troubleshooting guide here have been trying since March link! Not seem very safe to us in 2021 not others/very poorly developed Princess go on about their Medallion! Will continue to escalate this issue and hopefully they can Help me always had good luck the... Randomly shuts down on Medallion ( ta & & ta.queueForLoad developers of Princess MedallionClass does work. Go straight to your favorite spot your favorite fruity drink while relaxing in Android... Number and ship use Princess & # x27 ; s cruise Personalizer website address: then open a browser...