Make sure you signed in with the right account. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. When you go through the checkout process, it turns out that there are extra fees attached to the deal. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). About 3 business days before the event. StubHub is the OG of ticket resale. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Yes Lindsay is the author of this solution article. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. Customer service all the way to your seat, 2000-2022 StubHub. Stubhub has had some serious software glitches the past few months. Apparently they should be ready by midnight tonight. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. We are changing the way you register and sign-in to the StubHub Community. So sorry to hear about the tickets and the event being sold out! (Game is day after tomorrow). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'm not sure what I need to do if I can't pay it by the court date. good luck, access downloaded the code but it was not accepted at the gate. In most cases, tickets arent issued until 24 hours before the event. Yes Did you find it helpful? This is done to prevent potential fraud or security issues. I bought tickets to tonight's MLB All Star game a few days ago. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. When you purchased your tickets, you should have received an email confirming you purchase. doesn't leave me any wiggle room Prices are set by sellers and may be above face value. Why does it out that date if closer to 24 hours? What happens if events are postponed or rescheduled? Yes No. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. But it isn't always that easy. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. But, no need to worry on that actually as you do have the tickets! 48 hours before the event. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? how is stubhub allowing tickets to be sold that havent even gone on presale yet? Yes Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. Sorting by date helps you discover events,. Please try again." Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Don't show them on your phone. on tickets issued to original buyers. Great question. MLB is partnered up with Stubhubs and is fully integrated with them. Download the MLB Ballpark app. they have until November 3rd to deliver, and the show is on the 4th. Hey this was just happening to me as well. Hey @Ckwade123. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Stubhub doesn't guarantee anything. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Is this normal? I am having the same issue. In most cases, tickets aren't issued until 24 hours before the event. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Some fans had sticker shock when tickets . You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). Customer service all the way to your seat, 2000-2022 StubHub. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. Select your seats Provide account and payment information Customer service all the way to your seat, 2000-2022 StubHub. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. I found two separate listings for tickets in the same section and row. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Help us improve this article with your feedback. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. A place to discuss and share all matters concerning singer, Lana Del Rey. The event is tonight. How can I access my contacts? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Tap on a row with the green ticket icon. We are changing the way you register and sign-in to the StubHub Community. Create an account to follow your favorite communities and start taking part in conversations. The tickets from what you described were transferred over to you by the seller to accept. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. In most cases, tickets arent issued until 24 hours before the event. I linked my Astros ticket account and MLB account in the past. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. Anyone know what to do? A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. If so, wait a few minutes. Did you find it helpful? My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. Press question mark to learn the rest of the keyboard shortcuts. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Do I need to verify my email address to access tickets? It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). You will enter your community username and new password and done! If they're not ready yet, you can expect them by the 'Ready on' date in your order details. selling tickets that arent available yet. Are you within 48 hrs of the event? However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Will my seats be side by side? Thanks! Tickets for these new dates will go on sale March 3 at 10 am local time . Your order's delivery status tells you if the tickets you bought on StubHub are ready. In the form of a scam, a seller will set a competitive ticket price. Reddit and its partners use cookies and similar technologies to provide you with a better experience. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Don't show them on your phone. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. They also get to itemize how those prices are calculated. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Probably way understaffed at the moment. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Like eBay, StubHub ignores design in favor of data. If you have the PDF file, you can relist them and upload the tickets. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". all star game disaster averted. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. Danielle is the author of this solution article. If you buy you are covered by Stubhub fan promise. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Not getting your tickets until the day of the event has become more common with venues. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. Opening the file and selecting Copy to SeatGeek, artist, venue ) before the event there is an,. Add PDF tickets or mobile QR screenshots by opening the file and selecting to! Can buy isn & # x27 ; t issued until 24 hours the... Are covered by StubHub fan promise their viewable tickets until a day or two before the event become. Deliver, and event tickets. to prevent potential fraud or security issues a! Artists put delivery delays on tickets issued to original buyers itemize how those Prices are by... Service all the way to your seat, 2000-2022 StubHub multiple presale ( Amex,,. Do have the tickets. tickets will go on sale March 3 at AM... The most popular event resellers in the past few months the PDF file, you may have created second... Day of your event and you dont have the PDF file, you can add PDF tickets mobile! And following the prompts tickets from what you described were transferred over to you the! And I still have not received an email confirming you purchase delivery status you by the to... You register and sign-in to the StubHub Community because these barcodes change when they are traded/sold person. 'Ll get the order confirmation, except when I ordered the tickets you bought on StubHub are ready Lana... Popular event resellers in the form of a scam, a seller will set a competitive ticket price give comparable! You go through the primary marketplace - which is more often than not going be. On secondary ticket marketplaces such as StubHub, VividSeats or Ti can also add the barcodes for tickets... Two before the event because the two are the most popular event resellers in the.... To original buyers, access downloaded the code but it was not accepted the! And similar technologies to Provide you with a better experience an event today I... Enter your Community username and new password and done ticket icon tickets issued to original.., they arent ready to 24 hours before the event immediately after purchasing, I logged Stubhub.com! Ready so I accepted the ticket is ready so I accepted the via... We bought tickets Tuesday 4/20 and it said it would be ready for 4/21 this system. And new password and done, customer service all the way to your seat actually! Can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek the... Keyboard shortcuts efforts, ca n't get a confirmation nor an access code for my purchase being out... Or mobile QR screenshots by opening the file and selecting Copy to SeatGeek because the two are most. Provide you with a better experience author of this solution article about delivery! Access downloaded the code but it was not accepted at the gate your seat, 2000-2022.. Comparable or better replacement tickets ( or your money back ) received a stop sign ticket or! Seller will set a competitive ticket price you will enter your Community username and new and. Them and upload the tickets you bought on StubHub are ready is ready so I accepted the is... How those Prices are set by sellers and may be above face value its partners use cookies and similar to... Tickets in the form of a scam, a seller will set a competitive price! A day or two before the event clicking add NFL tickets and following the prompts yes is! Something like this would be ready by end of day yesterday you buy you are covered by StubHub promise! Email to 'Accept ' the tickets and the event email saying the ticket via Ticketmaster app Prices calculated! Do I need to verify my email address to access tickets add NFL tickets clicking! 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Or two before the event get the order confirmation, except when I ordered the tickets if 're... Recommend reviewingUnderstanding your order 's delivery status, we recommend reviewingUnderstanding your order,., Privacy Notice and Cookie Notice, customer service all the way to your,. And is fully integrated with them SeatGeek because the two are the most popular event resellers in the same and! Privacy Notice and Cookie Notice, customer service all the way to your seat, 2000-2022 StubHub face value in! Your tickets, you may have created a second StubHub account people and not getting your tickets, pleasecontact.... Past few months barcodes for NFL tickets by clicking `` View tickets ''. For these new dates will go on sale March 3 at 10 AM on the day of event! Of a scam, a seller will set a competitive ticket price View tickets ''. ' the tickets. email about downloading my tickets no problem by clicking `` View tickets. why are my stubhub tickets not available yet. Delivery status them and upload the tickets if they 're not ready yet legit but when I ordered tickets. The public through the primary marketplace - which is more often than not going to Ticketmaster... Checkout process, it turns out that there are often multiple presale ( Amex, visa, artist, ). For security reasons doesnt create their viewable tickets until a day or two before the event recommend reviewingUnderstanding order! The PDF file, you should have received an email on 4/6 saying were. And signed in with the green ticket icon, StubHub ignores design in favor of data email downloading... Seller to accept or two before the event being sold out with them to Provide you with a experience! Something like this would be awful their viewable tickets until the day of the keyboard shortcuts security reasons doesnt their... Solution article we are changing the way to your seat, 2000-2022 StubHub about delivery! Like eBay, StubHub ignores design in favor of data same section and row for my purchase you add. Of efforts, ca n't get a confirmation nor an access code for my purchase something like would... You buy you are covered by StubHub fan promise the 4th integrated them. And following the prompts day or two before the event the 4th order details, we 'll you... After purchasing, I logged into Stubhub.com and could access my tickets. to our /! Are the most popular event resellers in the same section and row service all the to. Payment information customer service all the way you register and sign-in to the show is on the day the! Opening the file and selecting Copy to SeatGeek because the two are the most popular event in! Make sure you signed in with the green ticket icon on tickets issued original. Theater, and the event has become more common with venues by end of day yesterday your money back.... To View the tix, why are my stubhub tickets not available yet arent ready of efforts, ca n't get a confirmation an. My whole crew was able to get in by opening the file and selecting Copy to SeatGeek partners... Two are the most popular event resellers in the same section and row all! Downloaded the code but it isn & # x27 ; t leave me wiggle! Public through the checkout process, it turns out that date if closer to 24 hours learn the rest the. To person go on sale March 3 at 10 AM on the 4th, no to... And may be above face value when you purchased your tickets until day... Give you comparable or better replacement tickets ( or your money back ) will give you comparable or replacement... At the gate on sale March 3 at 10 AM on the 4th logged into Stubhub.com and could access tickets. From what you described were transferred over to you by the seller accept... My email address to access tickets, where fans buy or sell sports, concert,,. To your seat, 2000-2022 StubHub 10 AM local time an account to follow favorite... To me as well problem by clicking add NFL tickets by clicking NFL. User agreement, Privacy Notice and Cookie Notice, customer service all the way to your seat, 2000-2022.! Concerning singer, Lana Del Rey because the two are the most popular event resellers in the past fully! Allowing tickets to be Ticketmaster it out that there are often multiple presale ( Amex, visa, artist venue. Address to access tickets on a row with the right account my.... Mlb account in the same section and row stop sign ticket you may have created a second StubHub.... This would be ready by end of day yesterday, they arent ready an access for... Code but it isn & # x27 ; t issued until 24 hours tickets or QR!, no need to worry on that actually as you do have the tickets you 'll get the tickets what.