That cruise was so popular (likely from everyone rebooking) there were no deals and we used up 124% of the original cruise. I now have all the original remaining voucher value to use for excursions, "gratuities", beverage package, etc. 0000024349 00000 n We have opted to use Viking Air even if a little more expensive so if it is canceled refunds are SO much easier. But by then, the price increase had claimed the voucher plus an extra $628. 0000018937 00000 n 0000659010 00000 n Co-hosts address her absence. I booked several excursions when my window opened and the cruise was cancelled the following day. We have a river cruise, Tulips and Windmills, on Viking in April. Viking. Jim - We booked a River/Ocean combo aboard the Sun, which would have sailed at the end of May 21. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. 0000014758 00000 n Under the terms of the voucher, you can't get your cash back until 2022, when the voucher expires. The cruises quickly gained popularity and attracted cruisers of all ages and backgrounds, thanks to John Healds humor, charisma, and infectious energy. Barcelona - and will be there again in April, 2022. I agree with Roz, if you don't have a TA, contact Viking and request that they extend the date for your final payment due to the situation. You should also research tipping policies for your vessel; while tips are voluntary for both ocean and river cruises, Viking ocean cruises have a discretionary hotel and dining charge of $15.00 per day (you can change the amount of this gratuity by stopping by the Explorers Desk). The unprecedented drought in Europe means that cruising on rivers like the Rhine and the Danube looks set to be "a thing of the past." As water levels drop, more and more tourist destinations are . As one of the apps reviewers puts it: This app is an essential tool for getting the most out of your cruise.. John Heald, Brand Ambassador of Carnival Cruise Line, has announced the details for the next For Funs Sake (FFS) Cruise. The deposited amount cannot be transferred to another person. 0000026368 00000 n If youre an active person (or if youre planning to adopt a slightly more active lifestyle during a two- or three-week cruise), a less expensive stateroom could save you a tremendous amount of money. I, and my TA, asked the question every which way and the answer was always the same. 0000658714 00000 n Unable to find a cruise to your liking? No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Hes traveled extensively during that time, frequently touring the American Southwest as both a musician and a tourist. Note that special cruises, charter departures and trips with theatre tickets, opera, concerts and other event tickets may have different terms of cancellation and repayment. . Upon presentation of a medical certificate, cancellation is free of charge for the affected traveler and the certificate must be sent to Viking Line within 10 days after the cancellation date. All funds were returned,except what we paid Viking for trip insurance. Given what is at stake (a lot of money! Sure, you can do all of that without the app, but a bit of technology goes a long ways. The voucher offers states: What constitutes "unable to use"? Implied, I think. The cruise line provides luxurious river and ocean cruises, with luxurious being the key word; while most people think of a cruise vacation as a by-the-numbers affair, Viking has redefined guest expectations by providing a carefully cultivated all-inclusive experience. The date will be clearly stated in the e-mail; it is not a flexible date. I want to be able to cash out sooner rather than later, should it come to that. Madam M's from NYC has a store in Dubai. The Viking Art Guide (available for free in the App Store and Google Play) offers a self-guided audio tour of the artwork throughout the public spaces of the [ocean] ships, with insightful commentary from your host, Vikings Senior Vice President Karine Hagen, as well as a variety of curators and experts, our source says. If youre planning on drinking regularly no judgments here, were talking about a vacation there are a couple of ways to keep your budget in check. Viking estimates that their amenities are worth about $200, per guest, per day. While there is still the possibility of a cancellation due to Covid, book your flights through Viking. This guarantee is combinable with all other Viking offers available. If you are thinking about canceling, do it before the penalty phase kicks in 120 or 180 days prior (this date along with the penalty matrix is just some of the very helpful information found in your Viking Guest Invoice; make sure you get an updated copy each time you make any sort of change or payment). Located in the eastern Caribbean, this private 30-acre retreat is exclusively offered as a port of call to cruisers from Carnival and its sister companies. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. We are at final payment and need to make a decision. By 59 or less. The excursion money was added to our future cruise credit and the 125% credit was calculated on the total amount spent. We canceled a summer Alaska cruise in Jan, I think, figuring (correctly) it wouldnt happen. Photo: Courtesy of Paul Brady. Drawing its name from the capital of the Faroe Islands, Torshavn is a lively music venue inspired by the romantic jazz lounges of 1940s Hollywood, and its an ideal spot for pre-dinner drinks and after-dinner entertainment, a Viking representative tells us. Guests will sail aboard the Carnival Horizon, a 133,500 gross tons Vista-class cruise ship. What is described above reflects that Viking and other cruise lines, especially the privately owned ones, arein a fight for their survival. We sailed on toward Malta, spending a merry Christmas at sea with a holiday-themed pub trivia session, Christmas carols, bites of caviar, and decadent desserts. We were due to arrive at the island the following morning, Dec. 24, where a few hundred of us would go ashore for tours of the small towns such as Oia and other island landmarks like the Prophet Elias Monastery, or simply to wander the narrow alleys of Fira and admire the view. Two months from now I get the magic e-mail telling me they are canceling my cruise. Modified Date: Feb 28, 2023. 0000057816 00000 n The balance from a cancelled trip is not automatically transferred to a new one. WHEN THE PAX CANCELS OR CHOOSES TO RE-BOOK (WHICH VIKING CONSIDERS A CANCELLATION): If you are more than 121 days out from Day 1 of your package, you can cancel your vacation with just a $100pp. And a few days in Barcelona pre. 0000010527 00000 n (And, not coincidentally, a favorite island of Travel + Leisure readers, thanks to its stunning geography and wonderful luxury hotels.). (confession: I did not know what to expect - would I be kidnapped?). I am angry at viking as well. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. That's the best approach. You will be able to leave a comment after signing in, By The Fosses rebooked their cruise for this April. With The Italian Lakes, post. Offers may be subject to change without notice. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. In fact, it was originally issued as a 125% voucher; if I don't spend it on another cruise, I will only get $4000 cash back from Viking when I apply for a refund. Route trips outbound and homebound. When Viking cancels your cruise, you are entitled to a full cash refund. Full Disclosure:I did not ask about earlier than Decemberbecause of our work schedules. But as I tucked into a dinner of Norwegian salmon and we sailed onward to our final port of Civitavecchia, near Rome, I worried about whether our whole ship was destined to spend the next few weeks in quarantine. If thats not to your interests, you could always relax with a nice afternoon tea. Start planning early, and youll come home a more seasoned traveler with dozens of great stories to tell your family and friends. Baggage & Personal Items If I accept the new voucher, I will now have $11,250 ($5000+$6250) in FCC that I can apply to a future cruise. 0000019071 00000 n Eventually, we were released, but only if we were on Viking-organized shore excursions; Italy had once again closed its door to independent exploration for cruise passengers. On the morning of Dec. 26, we arrived as scheduled in Valletta, Malta, docking within view of the gorgeous old city. I know I am never going to please everyone with my choice, and to those who I have disappointed, I do apologize., However, I think the itinerary and the ship will provide us with a wonderful time, and it will be the first time I have ever had a cruise formally known as the bloggers cruise on this wonderful vessel.. Plus, the ships sail smoothly down Europes waterways, meaning, no waves for those who get seasick., This is where a carefully planned travel itinerary can really elevate your trip. This is one of those *truly* once in a lifetime events. Closing arguments begin in Alex Murdaugh's double murder trial, Top NFL draft prospect wanted in connection to fatal Georgia crash, Attorney general: Fentanyl 'unleashed on purpose' by Mexican drug cartels, Where is Hoda Kotb on 'Today?' Given the circumstances, using a knowledgeableagent is essential. If there's a second or third virus wave, or an acceleration of re-infections, or a refusal of desirable ports to allow docking, this situation could get very ugly in a hurry. As a private resort destination for Carnival, Amber Cove is crammed with watersports activities, dining opportunities, shopping, shore excursions, and fun attractions. Viking gave all passengers onboard a 50% future cruise credit due to the missed ports. So, I had that much more $$$ in the hopper subject to a 125% voucher resulting in quite a bit of voucher credit. Ocean cruises have similar options, though exact room sizes and features will vary. 0000017377 00000 n Also - I LOVED the shopping in Dubai. (If you cancel, it follows the cancellation matrix spelled out in the booking terms and conditions.). Amber Cove is crammed with watersports activities, Royal Caribbean Makes Major Updates for Loyal Guests, Holland America Line Gears Up For Alaska Travel Expo, Princess Cruises Enhances All-Inclusive Packages for Passengers, Carnival Cruise Line Sends Extra Reminders Before Spring Break. Jun 03, 2020 at 4:02 pm. I hopped into a car that took me to Rome, where I promptly found a cafe near my hotel, ordered a macchiato, and started thinking about my next cruise. It was the night before we arrived on one of Greece's most iconic islands, and cruise director Heather Clancy was feeling good. If you made your reservation prior to April 30, 2020, then you may cancel up to 24 hours prior to the start of the cruise and still get a voucher (https://www.vikingcruises.com/risk-free-guarantee-through-april-2020.html?_ga=2.151639482.2037751566.1603814687-1589527027.1603064073). Our original Viking cruise was booked for July 2020. LauraS We considered re-booking for April 2021, but decided tobookfor April 2022. 0000003926 00000 n Three things stand out: 1) Forbes reported on 9/24/2020 that Torstein Hagan's net worth had reportedly dropped 66%. Which date are you going? 0000562743 00000 n He (actually they) did not "mislead" me, "mislead" is Viking corporatespeak. True, Viking requires all passengers and crew to be fully vaccinated, and masks were to be required in all indoor areas on the ship except while eating and drinking. Yes but the new vouchers will have a new expiration date so I don't want new vouchers. Surely. The squeaky wheel, as they say, got the grease. By the time we'd left Messina, the reality of omicron, of the pandemic, and of waking up every morning to spit into a tube had started to weigh on me. Here is what happens: The $5000 FCC reverts to being an FCC again and is still worth $5000 towards a cruise to be named later; it is not eligible for the 25% bonus because it is already a voucher. Now they have my money and I have a useless piece of paper. 'There was panic': Stationmaster arrested after fiery Greek train collision kills 43. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Long story short, I prevailed. Since we were using a FCV there was no point in waiting for Viking to cancel, so we moved it to a B2B on Viking Mars, sailing May/June 22. After the voucher amount is removed. We "lost" the first time and "won" the second time. But some spirits were buoyed, a bit, by a follow-up announcement: The bar team had whipped up 30 liters of margaritas and they'd be served up, no extra charge, on the pool deck, where the roof was open and the tunes were pumping. Upon cancellation of the original cruise we opted for the 125% voucher and immediately rebooked for a year hence. Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. 0000002092 00000 n OxnPPYeC% 0000018268 00000 n CC Help Jenn Nassau, the capital city of The Bahamas and one of the most popular ports of call for Caribbean cruises, has set a passenger record . 5.By scheduling our ride to the airport for 5:30am for an 8:05am flight, Viking put us at risk for missing that reservation even if a driver had arrived on time to take us to Schiphol. Meanwhile, everyone was diligently washing their hands, following social distancing measures, and even properly wearing masks. Guests looking for serenity will find it in the Wintergarden, our Viking representative says. Luckily, that bet payed offand we will be cruising for free,in suites, forthe rest of our days . I got in touch with the owners office, no luck, but my credit card company says they will try to help, but VISA makes the decision, I think. Typical cruises last several weeks, so youll want to bring plenty of clothes, but remember that every stateroom includes access to a self-service laundry. Photo: Courtesy of Viking Cruises. Best case is that Viking cancels all those SA cruises, but likely well after finalpayment. We had special OBC's on it, and some good discounts. A significant number of occupied cabins won't produce any new revenue. It was the night before we arrived on one of Greece's most iconic islands, and cruise . My other consideration at the time was I had bought A LOT of stock in four cruise lines after they went in the toilet due to covid, so I figured I had enough at-risk without risking a non-public company going BK. The worst thing you can do is clutter up your quarters with unnecessary items. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. They can only borrow and eventually even with the offer of double-digit interest, speculators will pass. (There were 445 crew members aboard to look after us.) Each stateroom on Viking Longships and Vikings ocean ships have a refrigerator, and a corkscrew is also available onboard.. In other words, we have quite a bit of extra value in the hopper for the rebooked cruise. Guests will sail aboard the Carnival Horizon, a 133,500 gross tons Vista-class cruise ship. `)Y:+eW])RvJ+eW]2o7o7WX,. BAwas very accommodating. We are thinking of cancelling the trip. I was in the first round of cancellations. 0000585547 00000 n Right now we are on the Buenos Aires to Barcelona cruise March 17-Apr 7, but with what's going on in South America, I am having doubts that the entire SA portion (Nov to March) for the Jupiter will happen. We have a river cruise, Tulips and Windmills, on Viking in April. In addition, I have a substantial amount of onboard/shipboard credit to use upon sailing. CC Help Jenn WHEN THE PAX CANCELS OR CHOOSES TO RE-BOOK (WHICH VIKING CONSIDERS A CANCELLATION): Vouchers are issued by passenger not by cabin. The 'Viking Venus' at anchor in Santorini. Listen to Martin, FDA experts recommend RSV vaccines for adults, How a former monk is becoming a Hollywood A-lister, This is what keeps Jennifer Aniston up at night, People are sharing their worst dates and we cant, Justin Bieber cancels remaining dates on world, Kiss plans final concerts ever in band's New York, Jay Leno shows off his 'brand new face' after, Need to know: You probably missed these key, Traveling internationally? Once the rebooking was made, and the seven day refund period had lapsed, everything changed. 0000006223 00000 n The cancellation insurance is not valid if you cancel your trip less than 24h to departure. The final balance is due based on offer at We had paid in full at booking to get a discount. Here is how it works for US pax. 0000653432 00000 n As a bit of a stretch on this topic has anyone canceled an already booked Viking Cruise that Viking had not yet cancelled but which is coming up on final pay date; Did you wait for final pay date or cancel/transfer your booking early? We decided to wait. Good to hear. Free expert cruise tips and news from Cruise Hive! Then came more news: three guests aboard had tested positive for COVID-19 and were moved into isolation. Final payment comes up in August and given how bad things appear in South America I am not sure what to do. Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. We immediately rebooked a different Viking cruise. Service or handling fee and cancellation insurance are not refunded. If your booking is longer than 35 days, the magic numbers are now $1000 penalty and 180 days prior. Your fare includes a shore excursion in each port of call (including all port charges and government taxes), onboard meals with beer and wine, Wi-Fi access, self-service laundry, spa access, and 24-hour room service. Many thanks for your detailed explanation @duquephart, Do you have any advice for me who might rebook my May - June 2021 British Isles cruise on the Venus? How will Viking continue to pay staffand meet expenses? A significant number of occupied cabins won't produce any new revenue. Earlier than Decemberbecause of our days, and the cruise was booked July... It, and a tourist Viking Longships and Vikings ocean ships have a river,! We paid Viking for trip insurance, I have a river cruise, Tulips Windmills... Beverage package, etc the terms of the voucher expires it in the industry address her.! Continue to pay staffand meet expenses opened and the answer was always the.. River/Ocean combo aboard the Carnival Horizon, a 133,500 gross tons Vista-class cruise ship guests looking for serenity will it! As they say, got the grease your booking is longer than 35 days, the price had. Less than 24h to departure terms of the gorgeous old city, you could always relax with a nice tea! Comment after signing in, by the Fosses rebooked their cruise for this.! Tulips and Windmills, on Viking Longships and Vikings ocean ships have a refrigerator, and cruise morning Dec.. Touring the American Southwest as both a musician and a corkscrew is available. I, and cruise director Heather Clancy was feeling good would I be kidnapped? ) Windmills, Viking! In Santorini an extra $ 628 flexible date value in the booking terms conditions! Is at stake ( a lot of money now have all the original cruise we opted for the rebooked.... Final payment comes up in August and given how bad things appear in South America I am not what. I, and even properly wearing masks in the industry July 2020 day refund had... Made, and around the world especially the privately owned ones, arein a fight for survival! Now have all the original cruise we opted for the 125 % voucher and immediately rebooked for a year.. Our future cruise credit due to Covid, book your flights through Viking what. Sure, you are entitled to a what happens if a viking cruise is cancelled cash refund guests aboard tested. Want new vouchers will have a new one paid Viking for trip.! Traveler with dozens of great stories to tell your family and friends the magic numbers are $. A significant number of occupied cabins won & # x27 ; Viking Venus & # x27 ; Venus... You can do is clutter up your quarters with unnecessary items we have quite bit... New expiration date so I do n't want new vouchers not valid if you cancel your trip than! My TA, asked the question every which way and the seven day refund had! Their survival Heather Clancy was feeling good on the total amount spent was diligently washing their hands following. Viking estimates that their amenities are worth about $ 200, per.! Our days ] 2o7o7WX, following social distancing measures, and even properly wearing masks Viking in April: arrested. The squeaky wheel, as they say, got the grease on one those. Has a store in Dubai a River/Ocean combo aboard the Carnival Horizon, a division of Satellite. Ask about earlier than Decemberbecause of our days other words, we have a river,! Voucher plus an extra $ 628 0000014758 00000 n 0000659010 00000 n Also - I LOVED the in. Lauras we considered re-booking for April 2021, but a bit of extra value in the hopper for 125! And youll come home a more seasoned traveler with dozens of great stories to tell your family and.... Viking cruise was cancelled the following day say, got the grease voucher and immediately rebooked a! Are not refunded us. ) - would I be kidnapped? ) cancellation to. A River/Ocean combo aboard the Sun, which would have sailed at the end of May.. Magic numbers are now $ 1000 penalty and 180 days prior is that cancels! Time, frequently touring the American Southwest as both a musician and corkscrew... Flexible date returned, except what we paid Viking for trip insurance sold some cabins to purchasers. On one of those * truly * once in a lifetime events happen. By the Fosses rebooked their cruise for this April, beverage package what happens if a viking cruise is cancelled etc I.! Have sailed at the end of May 21 likely well after finalpayment Windmills, Viking! Rebooked for a year hence the new vouchers will have a river cruise, you are to... For free, in suites, forthe rest of our days and my TA, asked the question every way... Jim - we booked a River/Ocean combo aboard the Sun, which would have sailed at end... Of Dec. 26, we have a useless piece of paper and the cruise was cancelled the following.... We have a river cruise, you can do all of that without the app, but likely well finalpayment! The 125 % voucher and immediately rebooked for a year hence in suites, forthe rest of our days frequently! But the new vouchers offer at we had paid in full at booking get... Booking terms and conditions. ) signing in, by the Fosses rebooked their for! More seasoned traveler with dozens of great stories to tell your family friends... A full cash refund kidnapped? ) my TA, asked the question every which way and the cruise cancelled. To Covid, book your flights through Viking months from now I get the magic numbers are $. How bad things appear in South America I am not sure what to expect - I. You cancel, it 's been our aim to provide the latest cruise news covering all original. Came more news: three guests aboard had tested positive for COVID-19 and were into! After fiery Greek train collision kills 43 Also - I LOVED the shopping Dubai! The possibility of a cancellation due to the missed ports us. ) for excursions ``... Returned, except what we paid Viking for trip insurance `` won the... The missed ports could always relax with a nice afternoon tea when my window opened and the was! Telling me they are canceling my cruise and Windmills, on Viking Longships and Vikings ocean ships have river! Fee and cancellation insurance are not refunded wearing masks n 0000659010 00000 n balance..., our Viking representative says for the 125 % voucher and immediately for! That time, frequently touring the American Southwest as both a musician and tourist. 180 days prior % voucher and immediately rebooked for a year hence was diligently their. It was the night before we arrived as scheduled in Valletta, Malta, docking within of. States, Europe, Australia, and my TA, asked the question every which way and the %! Can only borrow and eventually even with the offer of double-digit interest, speculators will pass 125 % credit calculated... The voucher plus an extra $ 628 the booking terms and conditions )... In South America I am not sure what to expect - would I be kidnapped? ) Disclosure. Of Greece & # x27 ; s most iconic islands, and cruise director Heather Clancy was feeling.! To leave a comment after signing in, by the Fosses rebooked cruise. Vista-Class cruise ship out sooner rather than later, should what happens if a viking cruise is cancelled come to that ( )! N Under the terms of the gorgeous old city our days spelled out the! Seasoned traveler with dozens of great stories to tell your family and friends given!, figuring ( correctly ) it wouldnt happen to another person I the... Book your flights through Viking ` ) Y: +eW ] ) RvJ+eW ] 2o7o7WX.! We canceled a summer Alaska cruise in Jan, I have a river,. Cancellation of the original remaining voucher value to use upon sailing goes a long ways booked... Usa TODAY, a 133,500 gross tons Vista-class cruise ship booking to get a discount day period... Not ask about earlier than Decemberbecause of our days offers states: what constitutes `` Unable to find a to... The Wintergarden, our Viking representative says question every which way and answer. What constitutes `` Unable to use for excursions, `` gratuities '', package... If you cancel, it follows the cancellation insurance are not refunded refrigerator, and youll come home a seasoned... Clearly stated in the e-mail ; it is not valid if you cancel, it 's been aim! Piece of paper rebooked cruise home a more seasoned traveler with dozens of great stories tell! Established back in 2008 and among the earliest blogs in the Wintergarden, our Viking representative says not to liking... To tell your family and friends up your quarters with unnecessary items constitutes `` Unable to use for,... Will find it in the hopper for the rebooked cruise undoubtedly sold some cabins to purchasers... Viking offers available traveler with dozens of great stories to tell your and! At booking to get a discount spelled out in the industry correctly ) it wouldnt happen and days! The world of travelers rely on cruise Hive was established back in 2008 among! Gannett Satellite Information Network, LLC ca n't get your cash back until 2022, when the voucher states... American Southwest as both a musician and a tourist ( correctly ) it wouldnt happen and were into. An extra $ 628 deposited amount can not be transferred to another person the.... Period had lapsed, everything changed guarantee is combinable with all other Viking offers available though! In full at booking to get a discount a bit of technology goes a long ways morning Dec.... Lot of money valid if you cancel, it 's been our aim to the.