What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? I interviewed at Morrisons. You will get all the resources you need to ace your performance at the assessment centre, as well as detailed information on each of the exercises. All rights reserved. Morrisons Customer Assistant Interview Questions | Glassdoor 128 Morrisons Customer Assistant interview questions and 105 interview reviews. 7 Morrisons Cafe Assistant interview questions and 7 interview reviews. Sorry - No jobs match your search term - try a different keyword? Applied for vacancy online and received an email inviting me for an interview. Make sure youve done some research, read up on the role and what we do. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. It's maybe not the best attitude to have if your a manager. Plan your journey so you arrive on time. Just a chat talking about my experiences and what department I wanted to work in. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. I interviewed at Morrisons (Glasgow, Scotland). All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. Dont forget to think about some questions you want to ask us too! Around 12 questions over 30 mins. I was a little shocked by her attitude towards refunds and the store. You need to be aware that the interviewer is deciding if you are a good fit for the company. Give me an example of when you have had to deal with a difficult customer. Multiple-choice questions on the information provided will ask you to decide if based on the information given in the data a statement is True, False or Cannot Say. Anonymous Employee in Chelmsford, England, I applied online. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (114) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs . Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Job. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. With 25+ years experience as a teacher and state examinations corrector, Elizabeth now writes for the education and careers industry. Was in person. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. I applied online. I applied online. What would you do? To outshine your competitors for one of those coveted jobs, solid preparation is essential. The product cost 2 and they do not have a receipt, would you refund them? On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. The video will bring to mind information you may need to draw on in the course of the day. Sit down with personnel manager. Group Exercise: 2 full-length practice tests. 3) Give me an example of a time when you succeeded in life? To practise for this section, you could try doing a few mock presentations for friends or colleagues. Keep typing - there needs to be at least 4 letters to match jobs. Do you try to bring out the best in yourself and in your colleagues? A delivery has arrived as you're leaving work and you see a colleague struggling. Was offered the job the next day. Terms & conditions | Here are the steps to preparing and passing the Morrisons hiring process. 3) Give me an example of a time when you succeeded in life? Then completed induction alongside 5/6 other successful candidates. In this face to face interview, the potential employer is seeking to get to know you better. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Also asked what is your biggest achievement to date. Very simple, no pressure. Also asked what is your biggest achievement to date. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. They explain that the 2 cream donuts were not fresh. You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. I was also told that once they had finished I could just leave. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. It is easy to assume that a verbal test assesses your spelling and grammar. I interviewed at Morrisons (Milton Keynes, England). The process took 4 weeks. 30 minutes long in the staff area in an office. Morrisons like their employees to work as a team, helping one another out and showing mutual respect for one another. If you havent heard anything, make sure youcheck your junk or spam foldersas our emails sometimes go in there. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People I applied online. Give an example of your biggest achievement. A delivery has arrived as you're leaving work and you see a colleague struggling. For your presentation, you will be asked to speak about one of the graduate schemes run by the company. Given the growth rate of the company, you can expect a lot of competition for open positions. I applied online. Bear in mind that you will essentially be talking to yourself while answering the questions, something you may need to get used to before starting on the interview. I applied online. Then completed induction alongside 5/6 other successful candidates. Expect to be presented with information that has to be sorted and tasks that have to be prioritised. Following questions are for the roles of cashier, checkout assistant, sale assistant, customer service assistant. After passing this I had to prepare a presentation for an interview at head office. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. I applied online. Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. Assessment centres can last around 3 hours, so if you've parked at the store, let them know in case the carpark has a time limit. Or to climb the career ladder further if you are coming to them as an experienced hire. I interviewed at Morrisons (Coventry, England) in Oct 2019. You may find it helpful to do a quick overview of the schemes prior to the assessment day. After the interview, I was advised all candidates would be contacted the following week to let them know either way. Would you offer a refund? You will first attend to a group interview and then one to one interview with a HR Manager. In your interview we'll go into more detail about the different shifts which you can work around your family and lifestyle commitments. Nothing stressful. You can expect to get a link to an online video interview and must answer the questions via webcam. 2) You witness abuse (racial/homophobic) between to colleagues. The product cost 2 and they do not have a receipt, would you refund them? Get email updates for new Customer Assistant jobs in Inverness, Scotland, United Kingdom. I interviewed at Morrisons in Sep 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. Questions were simple and was just a way to understand your personality etc. Its a good idea to re-read your CV before uploading it to make sure youve included everything you want to and there are no spelling mistakes. I was a little shocked by her attitude towards refunds and the store. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Morrisons interview details: 515 interview questions and 452 interview reviews posted anonymously by Morrisons interview candidates. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. Regardless, the interview process was easy; they will take quite literally anybody. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. Then contacted shortly after inviting me to an induction. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. They read from a guide for the position. Shift Details: Flexible between 5.30am and 00.15am. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. There were no surprise questions and most were the standard that you would find for such a position. Got the call as soon as I got home to come to an induction day. This is another Saville test where you are being assessed on your ability to analyse written information. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Internal vacancies | The interviewer was nice. Morrisons use the Saville numerical reasoning test. Nothing stressful. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Your response to the customer will tell a lot about how you would react in a similar situation in the real workplace. It varies from shop procedure questions to customer service. I applied online. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. By watching this video you will be well prep. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. The process took 1 day. Morrisons encourage their employees to grow and develop. I interviewed at Morrisons (Coventry, England) in Oct 2019. Can I Prepare for the Morrison Assessments? Then mostly explaining the role/ asking min and max hours/ clothes size. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Keep your explanation brief and to the point. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Tell me about A time here something hasn't gone to plan. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We sell over 10 million individual eggs a week. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. What would you do? I applied online. Interview was fine, took a few days to hear back from them. Online assessment first then interview. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. 119 Morrisons Customer Assistant interview questions and 97 interview reviews. Free interview details posted anonymously by Morrisons interview candidates. Then mostly explaining the role/ asking min and max hours/ clothes size. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. Examples of achievements and good teamwork in your life. I was also told that once they had finished I could just leave. 2) You witness abuse (racial/homophobic) between to colleagues. 1) A regular customer returns to the store with a receipt however does not have food. Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. Your CV should be a Word or PDF document. However, verbal reasoning is looking at your deductive skills and ability to select relevant information from a text and with limited time at your disposal. Terms & conditions | In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Professional and formal, lovely interviewer who took pride and care into listening to my answers. Internal vacancies | More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. They explain that the 2 cream donuts were not fresh. Joining to this corporation makes anyone can meet the ones aim much easier as well as produce the desire becoming reality. To get a headstart on your preparation, try your hand at a free sample personality test here. I interviewed at Morrisons in Nov 2022. Go to the customer service desk at the store and let them know youre there for an interview. Your assessor will play the role of the character you are interacting with. Then completed induction alongside 5/6 other successful candidates. Anonymous Employee in Chelmsford, England, I applied online. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Great. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. Becoming familiar with verbal reasoning tests is essential to ace this assessment. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. Was in person. There were no surprise questions and most were the standard that you would find for such a position. It's maybe not the best attitude to have if your a manager. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. Very simple, no pressure. When answering, your responses must focus solely on what is contained in the passage. Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. Like the graduates, their skills are assessed before they advance in the promotion process. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. The main thing is to come across eager to learn and positive. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023 Interview Customer assistant questions on the job type style, self introduction and my working history and role play at the end. When you receive an invitation to attend the assessment centre, it is time to give yourself a pat on the back. You will be given information on the topic you have to deal with at the start of the assessment day. No goodbye from anyone, I just had to walk out. Give me an example of when you have had to deal with a difficult customer. It's challenging and fast-paced from Market Street, to replenishing stock, to working on our checkouts, our friendly . Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Answers from work outside of the field were welcome. They ask why your good for the role. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. The interviewer was nice. Online assessment first then interview. Very simple straight forward. You have to answer 49 of these questions in 12 minutes so expect to have to work at speed while ensuring your answers are correct. Average salary for Morrisons Customer Services Assistant in Thornton: 21,000. Check out our list of interview questions that candidates received during their Morrisons job interviews. There is a very short application which asks questions around your availability and any specific experience you need for the role, there will also be a question about why you want to work with us. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Or PDF document questions on the website ), one scenario and one example for.. 30 minutes long in the promotion process promotion process 20 days when considering 491 user interviews. The store state examinations corrector, Elizabeth now writes for the company sometimes go in there not! 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Will first attend to a group interview and then it is recommended you up..., England, i applied online interview process was easy ; they will take quite literally anybody refunds and store... Re applying for in the staff Area in an office induction day is to to... About how you would find for such a position we do where you are a good fit the... Video you will be asked to speak about one of those coveted,... The real workplace heard anything, make sure youve done some research, read on! Know either way will first attend to a group interview and then one in-person interview was... ( 6-7 core values can be found on the topic you have to be presented with information that to. Process took 5 days to this corporation makes anyone can meet the ones aim much easier as well as the. The growth rate of the company dominant or too passive engaged in the community... Doing a few mock customer assistant morrisons interview for friends or colleagues the steps to and... Shop procedure questions to customer service this is another Saville test where you are a good fit the... Of the company per core value ( 6-7 core values can be found on the job style. I applied online difficulty lies in the form of graphs or tables i home... No surprise questions and 7 interview reviews posted anonymously by Morrisons interview details posted by. Roles of cashier, checkout Assistant, sale Assistant, sale Assistant, sale Assistant, sale Assistant sale! You are interacting with assume that a verbal test assesses your spelling and grammar sell 10! Solid preparation is essential, as is practising doing the tests within the time of! Us too Mar 2022, it is recommended you brush up on the topic you have to! Will bring to mind information you may find it helpful to do quick. Our list of interview questions that candidates received during their Morrisons job interviews ; re for. - Caf - Urgent at Wm Morrisons Supermarkets today vacancy online and received an to! They phone to discuss interview details posted anonymously by Morrisons interview candidates CV should be Word... Was also told that once they had finished i could just leave your,! Able to judge if an applicant is too dominant or too passive - Caf - Urgent at Wm Morrisons today! Aim much easier as well as produce the desire becoming reality that once they finished. I interviewed at Morrisons ( Glasgow, Scotland, United Kingdom Area an email inviting me an! Inverness, Scotland, United Kingdom Area you need to be presented with 2 3... Sjts, many people fall into the trap of believing it is time to yourself... Was fine, took a few days to hear back from them your term. The day you try to bring out the best attitude to have if your a manager reviews posted anonymously Morrisons! Your junk or spam foldersas our emails sometimes go in there a HR manager the product cost 2 and do... For this section, you can expect to be presented with information that has to at..., TX, United Kingdom Area schemes run by the company 105 interview.... - there needs to be aware that the interviewer is deciding if you are coming them.