For Help text the word HELP to 77929. Phone: 800.844.6591 Email: [email protected] Securus WEBSITE. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. Are you sure you want to end this chat with the Online Assistant? Informal Dispute Resolution. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. Following that opt-out process will instruct us to stop sending those types of emails to you. for any law enforcement, jail/prison management, investigatory, or other purpose. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Policy violation User is under the age of 18. las Transacciones Recurrentes. (a) No Consequential or Indirect Damages. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Alabama unclaimed property will be remitted to the state after one year. . Please call the GTL customer service number listed below. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. Message and data rates with your mobile phone carrier may apply. Message and data rates may apply. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). PO Box 650757 We will notify you of any termination, which will be effective immediately upon our delivery of the notice. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. These obligations will survive any termination of your relationship with us or your use of our Products. Can I make a deposit to their Securus Debit account? Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. I agree to be contacted . We refer to these products and services as our Products. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form To opt-out of any particular Notification Alert, text the word STOP to 77929. Please select a password that would not be obvious to someone trying to guess your password. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. o realizar pagos por nuestros servicios. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. Searching Frequently Asked Questions. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. archivo para su uso de conformidad con este Acuerdo. The inmate phone services vendor has changed from GTL to Securus. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. 2. Also, please change your password regularly as an added precaution. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. We will, however, always post the changed terms on our website. Waiver of Right to Bring Class Action and Representative Claims. you may call the Securus Technologies, Inc. Calculate your Call. You must file any claim or suit related to our website within one year after it arises. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. Unused purchases will not be refunded. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Service, the Recipient must submit a claim ( what we call a Trouble Ticket.. One year after it arises top toolbar to select your answers in the list.! 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