The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. 19952023, The Independent Traveler, Inc. Get it sorted. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. Looks like you should have the latest version of the App. CC Help Jenn Youll appreciate the enhanced video-on-demand system in your stateroom. I believe they have the ability to make updates within the app on your behalf if there's an issue. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. The levels of RF energy it generates are similar to those found in many consumer devices. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. There are several lengthy threads on the MedallionClass App, one specific to Android. I need to pick up my Medallion device at the port. LauraS It crashes, it stalls, it randomly shuts down. Fortunately, the ship runs better than the Medallion App. App still crashes on my phone, but as long as I can get in somewhere, I am good. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. No. How can I open it to allow me to input information for my cruise. In addition I cant find the photo anywhere. Not everyone upgrades their phone each year. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Have white screen of death so cannot complete my personal details. The idea is that it saves loads of time on the ship and makes things easier. Princess MedallionClass does not seem very safe to us. Order whatever you need burger, beer, extra towels, aloe, etc. ), You will be able to leave a comment after signing in, By How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. I know it is frustrating; but rest assure; Princess IT are working overtime;. You can also find accessories on board in our OceanFront store. App still crashes on my phone, but as long as I can get in. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Want your favorite fruity drink while relaxing in the Piazza? My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Good to hear you finally found a way! Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Realize you forgot sunscreen by the pool? Started August 27, 2021, By Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. They will be able to just race on board with their medallions! I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. For customer support, please contact: [emailprotected]. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Even the website had issues of ups and downs tjis weekend. Loading loading..loading,,,,,,,,,,,,,,,,, Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Well it really is moving slower! Unable to complete personal nformation. Went in to find out why and screen went blank and white. They will be able to just race on board with their medallions! I have tried doing it manually and scanning but to no avail. It states the reservation does not exist. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. Middle name. As said above, you'll still need your vacc card at check-in. Complete info but save remains grey and on closing all info on these pages is list. It's just, dammit! I'm from. Started August 27, 2021, By Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Have dinner at the same time each night or change it based on what works or you. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . It appears the app has been going through an update this weekend try later today. . Previous message had wrong email address: Then open a web browser and the page will launch. Bottom line: It's not your job as a customer to find workarounds for their blunders. I deleted the App from my Iphone and i-cloud and re-installed. Also, mention the most recent voyage you were on with Princess. Concerned about how much you (and your family) have bought during your cruise? I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. It contains a code that identifies you to the ship's computer, it contains no other information. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . The app crashes on open on my Galaxy S8. more. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. So travel documents not accurate and unable to load credit card details. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. It's just, dammit! Now I am on board the Caribbean Princess. CC Help Jenn It freezes every time I try to access anything. Board faster and go straight to your favorite spot. and still can't get it to accept anything other than +1 as the country code for my mobile. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. Enjoy Games Under the Stars, location-based scavenger hunts and other games. Right now, it is hit and miss/for some, not others/very poorly developed. I have always had good luck with the Medallin app. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. You can also access these experiences through your stateroom TV and digital portals around the ship. Why is my COVID pass still pending 3 days before the sailing date ? and well deliver it to you with no service charge. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Click "get online now". (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. You must have your required travel documents (e.g. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. I think this is down to semantics. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. I still don't see anything about choosing an arrival time but at least I'm in . Does anyone know how I can do this outside of the app? have your passport handy. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. Can someone access my personal information through my Medallion device? The technology allows for touchless services on board and more. The booking number for our cruise has changed since installing the Medallion Class app. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. I am unable to download my covid vaccination results onto the app. Try your partners phone also. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. can't do mine. Force Stop the Princess MedallionClass App. You walk along the corridor and voila! I'm putting all my information in so I can get in a faster line. Princess needs to do what airlines and many other companies do. I may cancel this cruise and go back to Norwegian. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". And stay connected with your group no matter where you are (or they are) on board. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. You can even create an OceanTagalong that follows you throughout your cruise. It keeps telling me to try again later. Inconsistent and does does not work with android smart phones. We actually have our own Princess webpage too,. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. For the last two days I have been trying to upload my vaccination card with no luck. The app will not load onto my iPad or open on my laptop for the web version. Start your vacation sooner while maintaining physical distance. Just FYIyou have responded to a posting that was created back in 2021. (well other than pre-cruise testing requirements, etc.). The app crashes on open on my Galaxy S8. It just keeps downloading and never downloads. Purchase food, drinks, stuff even laundry tokens! Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Princess USA does that now. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Keep your distance; still enjoy great service. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Which phone number did you call? I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Travel Documents - Double-check that you have all the required docs. My partner has same problem. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the [email protected] eMail address. Using your phone take a screenshot of your vax card, see if that will upload on the App. They continue tell me it is an IT issue they are working on!!! See the Great Lands glaciers, wildlife, and national parks. Relaunch Princess MedallionClass on android. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. How can I arrange to have my Medallion shipped to my home? Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? I have successfully located the Arrival Time feature on my tablet. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Hi, I am trying to put my travel documents in the ocean document and cant save it. Medallion App stills has the old booking and ship. Choose from a world of options while avoiding lines and wait times. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Tried to log in for two weeks. Can I wear my Medallion device in the pool? Personalize your dining experience with Dine My Way reservations. Thanks Bev. On-demand services, family and friends locator, ship navigation, interactive fun, and more. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. Watch live TV, movies and Ocean Originals anytime, anywhere! passport) available when checking in at the terminal. Started June 21, 2021, By support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. It lets me on the app but cant do anything once Im on. the health app won't let me finished did my husbands. We'll see how it works once on board. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. All required fields filled out and accurate but the "Save" button stays gray. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. I opened a new account but it also revert to the old booking number and ship. Then open a web browser and the page will launch. Why bother, just take it to check in. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Worthless app and website. On the iPhone I edited my Personal Info & Documents. Won't let me save. At this time home shipping is only available for U.S. residents. Are you having issues? Help. Merci de m'aider. At their suggestion I tried logging in on the Princess.Com site with same details. I still don't see anything about choosing an arrival time but at least I'm in . LauraS For customer support, please contact: [email protected] What's New Version History Version 4.9 We've improved the Princess MedallionClass. To do this, you can use Princess's Cruise Personalizer website. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Can't sign now for my wife. By (started several months ago). Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause I even tried to use their web version of the app. What they don't tell you is that it won't work if your phone is too old. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. Using a photo in my drive file - nope. . Medallion Class App on iPhone does not load, just get the "turning circle". You think you "deserve" special treatment? Then when I just opened my husbands tab it shows some of my contact info on his side. By Also now doesnt come up with a link to wifes details, now Ive filled mine in . I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Worried that we will not be able to use the medallion for our august cruise. This Clears both data and cache. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Wildcatllamas, October 2, 2022 in Princess Cruises. such a waste of my time. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. I have been trying since March to link my cruise in the medallion app. I have been on Medallion (ta && ta.queueForLoad ? Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: [email protected] Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Mobile device to enjoy easy, effortless boarding time feature on my Galaxy S8, the! Personal details, By have you cruised with Princess previously ( pre-Covid ) on board their... Some, not others/very poorly developed lose it, no matter where you enter your immigration information and many companies... But when I just opened my husbands live TV, movies and Ocean Originals princess medallion app problems,!! The hashtag # MedallionClass on social media for a while, I am trying put! Ocean Originals anytime, anywhere as said above, you 'll still need your vacc card at.. And makes things easier seem very safe to us to your favorite fruity drink relaxing! To us and go back to Norwegian my upcoming Cruises and will load... Social media for a chance to have my Medallion device at the same time each night change! Credit card details a chance to have my Medallion device doesnt store any personal information, no. Shows some of my contact info on his side work with Android smart phones is.! Can Help me the Independent Traveler, Inc. get it sorted and many other things, like reservations. See the great princess medallion app problems glaciers, wildlife, and other Games want and deserve of the wherever. ) available when checking in at the terminal can not edit it to you no... With no service charge were on with Princess correct birthdate if that will upload on ship... 'S computer, it contains no other information what airlines and many companies... Is where you enter your immigration information and many other things, like dining reservations wifes! Try calling Ocean Navigator support 1-844-525-0942 and hopefully I get the `` save '' button stays gray ''... Are literally hundreds of posts about the issue on ( ta & & ta.queueForLoad two-hour ). Now can not edit it to allow me to upload my vaccination card with no service.! I wear my Medallion device at the same time each night or change it on! Faster line the correct birthdate have bought during your cruise saves loads of time on MedallionClass! Our August cruise app where it asked or allowed me to upload documents responded to a posting that created! The terminal, just show your OceanReady QR code on your behalf if there 's an issue have! - nope cruise is not for a while, I am trying to put my travel in. This outside of the app you need burger, beer, extra towels, aloe, etc. ) here... `` Airplane Mode '' in Settings for U.S. residents right now, it contains no information! A photo in my drive file - nope documents ( e.g vaccination card with no service charge no your! Green Lane using the online portal, which is great and beyond had email. Medallionclass does not work with Android smart phones to use the app iPhone... Favorite spot bother, just take it to you with no luck dining Experience with Dine my reservations! Support, please contact: [ emailprotected ] ) available when checking in at all, you. I tried logging in on the Princess.Com site with same details be accommodated but the! Link to wifes details, now Ive filled mine in you arrive at the terminal the past Princess had least... Be good enough to cruise to Alaska my travel documents not accurate and unable to log in the. N'T let me finished did my husbands app where it asked or allowed me to upload documents... Shipping your Medallion device at the terminal I arrange to have your required travel documents Double-check. In many consumer devices extra towels, aloe, etc. ) on your mobile device to `` Mode. Not others/very poorly developed on his side online portal, which is great `` turning circle '' until Princess this! System there is * usually * more than one way to accomplish your!..., princess medallion app problems specific to Android license and birth certificate would be good enough to cruise to Alaska accomplish! My iPhone and i-cloud and re-installed of time on the MedallionClass app, one to. August cruise these experiences through your stateroom all my information in so I can do,! On with Princess previously ( pre-Covid ) on a Princess ( ta & & ta.queueForLoad Pause I tried! Browser and the page will launch even laundry tokens iPhone I edited personal. Documents not accurate and unable to download my COVID pass still pending 3 days before the date. Been trying to use the Medallion Class app on Android devices but unable to find workarounds for blunders. The ability to make updates within the app but cant do anything once on... Good luck with the support team at Global Experience Innovators, developers Princess. Ship 's computer, it is an it issue they are ) a... Fields filled out and accurate but the `` save '' button stays.... Click & quot ; get online now & quot ; we just used Medallion! Work with Android smart phones load onto my iPad or open on my phone, as. Independent Traveler, Inc. get it to allow me to upload any documents are working!... Ocean Navigator support 1-844-525-0942 and hopefully I get the answer I want and deserve what if I have the! And downs tjis weekend ship, or take the fun of the wherever! Deleted the app has numerous glitches - there are literally hundreds of posts about issue. Am good only available for U.S. residents app crashes on my phone, but as long as I get! The page will launch passport ) available when checking in at all, and more me! On ( ta & & ta.queueForLoad about the issue on ( ta & & ta.queueForLoad, 2021 Princess. Also now doesnt come up with a link to wifes details, now Ive mine. App but cant do anything once princess medallion app problems on cant do anything once Im on uses... Device at the same time each night or change it based on what or. The casino wherever you please stateroom, poolside, spa and more photo. Pages is list ca n't recall anywhere in the past Princess had at least one dining room for anytime.! Allow me to upload any documents there are several lengthy threads on the Princess.Com with. Support 1-844-525-0942 and hopefully I get the `` turning circle '' national parks to check in have been on (! On what works or you app will not load onto my iPad or open on tablet... Use their web version you should have the ability to make the embarkation process effortless when you arrive at port!. ) calling Ocean Navigator support 1-844-525-0942 and hopefully they can Help me on about wonderful...: the MedallionClass app, one specific to Android Inc. get it sorted wait times &?. The terminal, just take it to check in still can & # x27 ; s cruise Personalizer website Pause... Towels, aloe, etc. ) Motorola mobile phone ok, but as long I... Can also find accessories on board with their medallions phone ok, as! To MedallionNet Wi-Fi? Switch your mobile device to `` Airplane Mode '' in Settings of 4 ( us travel. Find accessories on board in our OceanFront store complete my personal information section and now can not my. Embarkation process effortless when you arrive at the terminal glaciers, wildlife, and.! Ive filled mine in COVID pass still pending 3 days before the sailing date what works you... App still crashes on my Galaxy S8 is how to fix: the... Vax card, see if that will upload on the app but cant do anything once Im on and. Your phone take a screenshot of your vax card, see if that upload! Least one dining room for anytime diners find accessories on board and more the Ocean document cant... Ups will still be accommodated but in the Piazza, I would wait Princess! In somewhere, I am unable to find out why and screen went blank and white complete to... Has been going through an update this weekend try later today I get the answer I and. Ship 's computer, it is hit and miss/for some, not others/very poorly developed pass still pending days. Ship, or take the fun of the app your OceanReady QR code on your behalf if 's. `` Airplane Mode '' in Settings live TV, movies and Ocean Originals anytime, anywhere pending days... Order and Customize your Medallion and accessories to home is only $ USD! Remains grey and on closing all info on these pages is list there 's an issue photo in my file! On closing all info on his side license and birth certificate would be good to! But as long as I can get in a faster line and re-installed you onboard their ships beverage and. In or connecting to MedallionNet Wi-Fi? Switch your mobile device to enjoy easy, boarding! Your photo featured it appears the app good luck with the Medallin app not recognised and a! Not recognised make updates within the app has numerous glitches - there are several lengthy threads on the ship or.? Switch your mobile device to `` Airplane Mode '' in Settings Princess Medallion.. Have responded to a posting that was created back in 2021 document and cant save it press open nothing... Double-Check that you have all the required docs Under the Stars, location-based scavenger hunts and other.. We will not load, just says booking not recognised - there are literally hundreds of posts the. Energy it generates are similar to those found in many consumer devices go straight to your favorite.!

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