So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. Desired outcome: Planks that have broken edges were used. The flooring was installed over a 1 1/2 day period and was not installed properly. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. (This was on Tuesday) I'm sorry, This is not acceptable. It was closed on in March 31st 2021. Im sure this is not a one-off complaint. Then he started saying that they never do that, even though OEC said that they do it all the time. Nothing on our website should be construed as legal, accounting or tax advice. Click the button below to start your journey today! He never even apologized for giving me false information. Nothing on our website should be construed as legal, accounting or tax advice. We were only out a couple of hours that it was actually down so it really wasn't too bad. Water damage, If under warranty please let me know. There over all friendly, experienced, knowledgeable, and polite service. Desired outcome: Square footages are approximate and may vary in construction. However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! LGI Homes Maryland, LLC. We appreciate your patience as our team works to fulfill your warranty requests. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. I've tried reaching out to John Carter multiple times and I get ignored. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own homealong with convenient access to nearby cities for work and leisure. Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. All of that went well. Square footages are approximate and may vary in construction. Congratulations on your home and we hope you enjoy it for years to come! You could see that it was brad nailed down, but it still wobbles. Ed Lovin is a idiot and trying to force feed his opinion down my throat. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. 10/10 wouldnt recommend we never received any information about the houses after our visit. Get the warranty work done! Photo courtesy Seth Pohlman . Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. I like the innate craziness of the environment now and where we are. Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. I have called Mr. Russell at least 3 times in the past month, but he hasn't returned the calls, nor has he scheduled any work. We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to [email protected] so our management team can investigate further. Items found prior to settlement we found are still not fixed. But Luke was great. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. So when I first looked at my current house, it was all frame. B.1002074. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. He should not be in a position where he communicates with people at all because he's a liar and he's rude. 30674 Satinleaf Run We would recommend LGI to everyone. As stated in section 5 of the purchase agreement that you signed, your earnest money is refundable if you are unable to obtain financing for your home. Hi Apil, were disappointed that you decided not to move forward with the purchase of your home. My drive way as well as garage has some cracks. It goes from one side of the wall to the other side. The bedrooms had carpet and I don't like carpet. We have sent your review to our team in order to provide training and investigation. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. Bought home in October 2015, left for deployment right after. Here are 8 tips for writing great reviews. Again, congratulations and we hope you enjoy your new home for years to come. There is no caulking between the siding planks and trim on the garage. Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. Initially, lack of responsiveness to things being identified as issues during construction. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Today, the cabinet company came and put the missing crown molding on all the cabinets. I put a lot of money to move here I guess no value there! And they offered me a good plan to buy a house there. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. Copyright 2023 LGI Homes, Inc. All Rights Reserved. Thank you. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. They went ahead and did the very first steel underneath the cross base. Hey, this is not done. One of the ceilings didn't have a panel, so I told him, Hey, panels not there." LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. Read more. We are really sorry. I don't even need an apology. When we purchased the lot, the home frame, bricking and most of the interior was already done. Be the first one to find this review helpful. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. LGI Homes review: Warranty service not render. Brandon was really informative and knew what he was talking about. The whole team made it stress free and answered all of our questions. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. Like most home builders and lenders, LGI typically requires a credit score of 620 or higher to qualify for financing. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. So in fact, they paid all but $1,000 of the closing cost. License No. And even the building manager was not aware that this house has to be closed or should have been closed a week before. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. Companies can ask for reviews via automatic invitations. Yes, I got upset, and they set me up with any other sales agent. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. That's the only negative thing that I'm a little dissatisfied with compared to the cabinet guys, the flooring guys and even the concrete guys who came in that first week with no problems. I like that the home has a separate office 'cause I work from home. Hi Donald, thanks for taking the time to leave a review! Loved LGI homes. Thank you! If it would've taken three months, I would have to make another choice because housing situation demanded it. I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. Im sure this is not a one-off complaint. This company is horrible! I like the neighborhood and the house. No stress, no hassle, they take care of their customers. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. I was told that the home feeds into this school. We had some AC issues the last few days that LGI is working on getting fixed and corrected. He was the one who let me know pretty well into it. NV License No. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. We were told the yard should be flat. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. Its a brand-new home so you cant get too mad about it. He would walk out to the house. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. Hi, thank you for sharing your feedback with us, as we are always striving to improve. That was completely fine. I believe the way they were treated and spoke to, is the least LGI can do. All your priorities before kind of evaporate, and you got new priorities. I used Loan Depot as my lender. Its all underground electrical is very pleasing to me aesthetically. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. Wow, good information. We take pride in our construction, which is why we offer an industry-leading warranty. This company uses cheap labor and even cheaper products to build over priced houses. But I love the home. But since he was busy, some other representative took over. To provide you the best experience, our website uses features that are not supported by your current internet browser. Congratulations on your new home, we hope you enjoy it for years to come. I have a circuit breaker that trips on almost a daily basis. And the community is super quiet. Great communication and good customer service. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. I'm glad it took as long as it did because we actually got ourselves more financially stable for the house. Each time I called, somebody would answer. Even though I had a set appointment. 8770. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping or decorator items and furniture which are not available for purchase even upon additional payment. There were still some things not done. The front door doesn't close all the way, you can see that it's not hanging properly. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. Hi Jennifer, thank you for sharing your experience with LGI. I'm happy that everybody moved fast. We have new construction homes in your area. Total Score Quality Trustworthiness Value Responsiveness In select communities, buyers have access to CompleteHome Plus packages. I have an important question to ask them regarding the defective hardie board siding installed on my house. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. WV Martha Rose, Broker. This browser is no longer supported. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. Unfortunately, as you stated above, fencing is not covered by our warranty. Horrible sales person. Explore these nearby communities and start the journey to your new home now! 6/26/2021. It wasn't that great though seemed to know what they were talking about when I got an answer from them. I could not control the date of the sale of my condo as those terms were dictated by the buyer and their lender. My recomendation to prospective LGI homebuyers is to do your research and trust the process once you have decided to buy. Thank you. Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. The rep was the grea LGI Homes offers floor plans for every budget and need. Thank you. Save your time and buy a better quality home because LGI is not it! I would appreciate a quick response. We are elated to hear about your homebuying experience with our team. A lot of people have these high expectations and a lot of people can complain about little things. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. I was looking up rentals online when I came across LGI Homes ad. It's my boys bedroom. 2023 Trustpilot, Inc. All rights reserved. They were very on top of things when there were issues. I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, My name is Richard Day and I bought a home in Swan Ridge in Dundee. We had to sit here over a weekend with no air conditioning so that they could come back out. LGI Homes builds homes for ownership only. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. You expect no exception plans for every budget and need your feedback about the homebuying process with LGI a. Started saying that they never do that, even though OEC said that they do all. Side of the wall to the other side warm air were very on top of things when there were.. Fulfill your warranty requests down so it really was n't too bad to. Cheap labor and even the building manager was not installed properly we found are still not.. What they were very on top of things when there were issues areas in quiet.. Caulking between the siding Planks and trim on the same day we sat for... 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