The app page should tell you if theres an update you can install. Contact Google Nest support. This may take a few minutes. Start by rebooting your router. Get an answer from an expert on the Google Home Help Forum. Log into Google Home app using your main account on your main device, and see the Problem connecting to cloud error, Go to your Google Wi-if and Disconnect its Ethernet cord thats plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service providers modem), Open google home on your main device, and refresh/Click try again on the Problem connecting to cloud error message. When it comes to home automation systems, then the offerings from Google have made quite a name for themselves. I am connected but get message problem connecting to the cloud. - Oct. 19th 2022 12:00 pm PT. So, I couldnt for the life of me figure out how to fix the Problem connecting to cloud issue which started when I replaced my iPhone, which was the master device that I used to set up my Google Home, the nest WiFi, speakers, Cameras, chrome cast, and philips lights. Nest Wifi (2019) points have Google Assistant built-in. The Nest Wifi, which is available in a variety of configurations starting at $169, promises 25 percent better coverage and up to twice the speed of the Google Wifi system. New comments cannot be posted and votes cannot be cast. So without further ado, lets check them out. Select the device you would like to set up as a point, Once you've added all of your Wifi devices, the app will. Last Updated on November 1, 2022 by Sadique Hassan. Source, It happens to people who set the iPhone or iPad with language other than English. But I wanted to check here in case anyone has encountered this and managed to fix this. Call your Internet Service Provider (ISP) Step 5. I spent way too much time trying to fix this, so I hope it helps others! Your Google Wifi device will factory reset. ), add new Nest Wifi unit, then leave IPv6 off or enable it again. Be sure to check out, The Galaxy Watch 5 is Ben's biggest recommendation for an Android smartwatch right now, especially with Samsung phones. (adsbygoogle = window.adsbygoogle || []).push({}); First reported all the way back in September, one Nest Wifi owner took to Googles forums expressing frustration with their network randomly going offline. Press J to jump to the feed. The information you share with Google when you send feedback or a diagnostic report via the Google Wifi app includes: You can also choose to send us feedback via the Google Home app. Log into Google Home app using your main account on your main device, and see the " Problem connecting to cloud error " Go to your Google Wi-if and Disconnect its Ethernet cord that's plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service provider's modem) Go here to check the status of the Nest service. I'm running into the same issue. Troubleshoot setup with iOS Thanks. Each Google Wifi point can act as a router as well as a point connected to the main router. You're not alone. Well, the solution is simple. 06:02 AM Want to opt out of any of the above categories? Google News Before you set up your Nest Wifi Pro router, make sure your modem is working and connected to the internet. So set it up and then check if it fixes the Google Nest Problem connecting to cloud error. This means youre unable to add your Nest Detect to the app. FYI, The Google mesh points are the older version (I wanted to be able to hard wire them). Thanks. Amazon Alexa, Google Home and Assistant, and Nest all support WeMo to one extent or another. If you have not changed the password before, enter ' admin ' as the username and ' password ' as the password. The information your Google Wifi device, Nest Wifi device, Nest Wifi Pro device, Google Wifi app, and Wifi features of the Google Home app collect helps us deliver the best Wi-Fi experience possible. All the routers have routing information with them, as in details on how to forward messages to other devices on the network. In no time, our stories got picked up by the likes of Forbes, Fox News, Gizmodo, TechCrunch, Engadget, The Verge, MacRumors, and many others. Update 4/14: Three months after our initial report, it seems this issue is still happening and surging recently as well. Please note that some features may not function with certain privacy settings turned off, and some information (such as the association of your Google Account to your Google Wifi or Nest Wifi network) is stored by Google even if all privacy controls are turned off. Where to place your Wifi devices Uninstall, then reinstall the Google Home app. Youll have to wait for power to be restored for your Nest products to reconnect to the internet. Once you've completed those steps, try the setup once more and see if it clears up the Cloud Services error. Tap the. Disconnect the power cable from the modem. Replace Main Router with Nest Wifi. I was using Much older cable modem Motorola surfboard SBG 901. i replaced it with arris surfboard cable modem sb8200 combined with a google Wi-Fi extender . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The router will now create your Wi-Fi network. This will take you to the Xfinity Gateway screen. Disconnect the power adapter from the Nest WiFi points. Reply . Somehow, that ended up making matters worse, and left my primary point even more unreliable. Whenever I get to linking up the one point, I encounter the problem connecting with cloud issue. https://support.google.com/chromecast/answer/7172427?hl=en, https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios, https://support.google.com/googlenest/answer/6361450?hl=en, https://support.google.com/googlenest/answer/9798157?hl=en, https://support.google.com/googlenest/answer/6246630?hl=en, https://support.google.com/googlenest/answer/7668126?hl=en, https://forums.whirlpool.net.au/archive/9z4yp85v, https://help.iinet.net.au/high-speed-nbn-modem-requirements, https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem. Users say that their Google Home app throws a Problem connecting to cloud. Those affected say that their network is going offline at random points through the day for 5-10 minutes, with the problem either resolving itself with a reboot of the system. If this is your first time using the Google Home app. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Share information, tips, bugs, new features, requests. A coupe days ago, the network started misbehaving, with Wi-Fi going down across the house. Tap Settings. Connect the power back to the Nest WiFi router and to the Nest WiFi points. Troubleshoot your products individually. Call your Internet Service Provider (ISP) Step 5. As and when any of these two things happen, we will update this guide accordingly. Original story (published on March 26, 2022) follows: Several users are reporting issues when trying to connect to their Nest Router or while trying to get a new Google Home/Nest device set up. Ben's smartwatch of choice with his phone is the Google Pixel Watch. Then check if you can still access the Internet while only connected. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to. Any data collected to deliver your Cloud services is no longer linked to your account. * Ensure youre not using a Google Suite email address to configure Google Home We do not share your personal information from your Google Wifi or Nest Wifi devices, the Google Wifi app or Wifi features of the Google Home app for the purposes of advertising without your consent. the solution that worked for me was instead of proceeding when the light was a static white, I kept pressing on the reset button till the light turned blue and was blinking, only then was I able to bypass the error of connecting to cloud after more than two days of trying everything on the internet. Your camera or doorbell is offline in the Home or Nest app, Troubleshoot when your Nest camera or doorbell is offline, You cant add your camera or doorbell to the Home or Nest app, Troubleshoot adding a Nest camera or doorbell to the app, Nest x Yale Lock is offline in the Nest app. Hardwire Nest Wifi routers, Google Wifi points and other devices If every Nest product in your home is offline, your whole Nest home is disconnected. If you use Wi-Fi extenders, disable them while you pair your Connect. AndTheElephants Additional comment actions. Uninstall, then reinstall the Google Home app. Even if you can connect other devices successfully if all else fails, you can try this step, and it might fix your problem. For whatever reason there seems to be a link to including a physical address when setting up a new home. Dont use a Google Suite email address to set up Google Home. It should Bypass the error and allow you to select your home. Use Google Wifi and Nest Wifi in the same network As far as we can see within this thread and responses from a Community Specialist, Google has not yet identified a fix for this problem, but some owners have been able to get hardware replacements, though that didnt always fix the problem. Factory reset. Download the Google Home app for iOS (if you have an iPhone) or the Google Home app for Android (if you have an Android phone). ( Source) Workaround 2: I had this same problem. It's possible that, in order to implement these new features, we may need to change the way it collects, stores, and uses data. I have an HP account I do not have an HP account Step 2: Print with Google Home PiunikaWeb started purely as an investigative tech journalism website with a main focus on breaking or exclusive news. Create an account to follow your favorite communities and start taking part in conversations. Google Wifi supports wired connections between its hockey pucks (they prefer the term Wifi point). However, over the past few months, some Nest Wifi and Google Wifi owners are reporting that their networks have been going offline at random for months, and it seems Google has no concrete fix. I've just spent 70 mins with Google chat with the end result being they need to escalate this as all their troubleshooting steps didn't work. This means your Nest Guard is already added to the app, but its gone offline. Next, power your Google Home off and then back on again by disconnecting and then reconnecting the power cable. You can see the Nest Wifi in the list of other Google devices that were discovered. Press and hold the factory reset button on your router for 10 seconds. As a result of this, users are unable to try out any of these devices. I have a problem with Google Nest The original threads weve linked in this article have seen an uptick in comments over the course of March 2022, and weve seen a couple of Twitter instances of the issue just this week as well. If it is not currently online, it will factory reset the next time it goes online. Easy to. This article sheds additional light on your privacy choices specific to our Google Wifi and Nest Wifi, and Nest Wifi Pro devices and services. While Google has made a name for itself by making mesh Wi-Fi easy with Google . Remember, mesh Wi-Fi networks combine both 2.4 GHz and 5 GHz frequencies into a single network. Each point expands coverage, so consider the placement of your Wifi devices to increase reliability of your Wi-Fi network throughout your home. If youre away, you may not know that theres been a power outage. in the Google Home App click on wifi, click on the gear icon (settings) click on advanced settings, click on DNS, set it to custom. The issue appears to affect both versions of Google Wifi, as well as the higher-end Nest Wifi line. Your email address will not be published. I had 8 units in a large home. It's more costly than some of the alternatives. Allow the power to stay disconnected from both for 5 minutes. In addition, the Nest . They all have the same design and same coverage. If you have more to add, feel free to start a new discussion. Take the device you're using for setup (the device you installed the app on), and turn the Wi-Fi off and back on. If you cant add Nest products to your account, or your Nest products are offline in the app, this article will help you find the steps youll need to fix the problem. Google Nest Wifi Pro and Nest Wifi is a whole-home mesh Wi-Fi system from Google that can consist of a router and point(s). Disconnect the power adapter from the modem. Learn how your comment data is processed. Set primary to be 8.8.8.8, secondary to be 8.8.4.4. Every new development feels exciting, which I convey to others through writing. I'm not familiar enough with the google wifi routers to help with precision, but when I was re-setting up my Doorbell, the setup process had me select my wifi network . 06:05 AM. I am connected to the point but cant past the cloud message. All Google Wifi device and Google Wifi app data related to your Google Account will be deleted in accordance with. Also, most users have reported to have already tried resetting their Nest Router, turning everything on and off, and reinstalling the app. Try disconnecting ethernet cord: Source 2. Did you ever figure this out. If you have more than one Nest product and theyre all offline, restart your router. Thank you so much for responding to my problem. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.Thanks,Mel. Once you've decided where to place your point and have plugged it in, use the Google Home app for setup. Note: Though Google Wifi and Nest Wifi rely on MAC address information to help with this determination, your Google Wifi and Nest Wifi device do not store MAC addresses in the cloud. 10-11-2022 The issue isnt limited to one or two Google Nest devices as users have bumped into the same Problem connecting to cloud error when trying up a range of different devices some of them being Google Home Hub Max, Nest Camera, Home Mini, and others. This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. Missing information in your Protects history, Your sensor is not selectable in the Nest app, Your thermostat is not using your sensor when expected, An error when trying to add your sensor to the app. Workarounds for the Google Nest/Home "Problem connecting to cloud" issue 1. by Hecticheather. To provide a smart wireless experience, data is gathered from your Google Wifi and Nest Wifi devices, the Google Wifi app, and Wifi features of the Google Home app. If you're unable to scan the QR code, tap. Problem connecting to cloud issue setting up Nest Wifi Router. Now open the Google Home app and tap on try Again in the error prompt that appears. Ive set up a Home in the Google Home app, found the Nest Router and paired with it but it goes straight to this error message, problem connecting to cloud. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours. Nest Wifi Pro is a next generation Wi-Fi 6E system that includes the use of the 6 GHz wireless band for improved performance. I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. I thought the nest router was fried, but long story short it was a DNS conflict. Topology of Thread network. I don't own an Android device unfortunately. I appreciate you. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" (, Make sure the Google Home app has been granted permission for "local network access" (, Make sure that proxy is set to disabled while connected to the Nest Wifi network (, IPv6 on Nest Wifi has caused strange problems lately. If you have already invested in a couple of Google Wifi routers and are facing the WiFi disconnecting issue, replacing the main router might get your issue resolved. If you have other Nest products already in the same Nest home, make sure theyre nearby so they can help pair your Connect. Help. Amazon's Alexa is a cloud-based voice service and personal digital assistant that . It is important to note, I made two prior attempts and failed, but found success by holding down the reset button for a while. Moreover, the issue isnt limited to any particular device but is bugging numerous devices that are part of this automation system. Give your Wi-Fi network a name and secure password. Check your devices, removing them one at a time and see if that fixes your problem. It seems my issue affected my primary point of connection and not the extra points in the home, as some others were reporting on the support thread. Only when the app actually tells you to connect your modem do it at that point and it'll work fine. Google Wifi and Nest Wifi set your default DNS provider to "Automatic," which uses Google Public DNS or your Internet Service Provider's (ISP) DNS if certain conditions are met. Google recommends adding no more than five points to a. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. If you still use the Google Wifi app, learn how to migrate to the Google Home app): If you or a home member factory reset your Google Wifi or Nest Wifi device: When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: When your Google Wifi or Nest Wifi is managed through the Google Home app: if you are a member of a home that includes the Google Wifi or Nest Wifi device and you delete your Google account, learn more about what happens below: While Google Wifi and Nest Wifi don't track the websites you visit, your DNS provider may be able to associate your web traffic with your public IP address. It's as if the occasionally the connection is lost for a few seconds. I have the same problem. Allow all devices to stay disconnected from the power for 5 minutes. Connect the power back to the modem only and wait for it to fully boot back up. Consider a mesh network: A mesh network is a group of routers (actually Wi-Fi access points) that wirelessly communicate with each . @LizzyB70, chiming in to ensure everything is good here. Move your Connect closer to your Wi-Fi router while you try to pair it. If things are still failing to progress, please let me know and I'll be happy to look into more steps with you. Connect the Nest router to your internet modem with the Ethernet cable. Both my Sony Bravia TV with built in Google TV and my Sony Sound bar return the message, "Problem Connecting to Cloud" when I touch the gear settings icon in the Google Home App. Since wireless regulations vary by country, you might experience compatibility issues if you move your Wifi device(s) to a different country, and Google will be unable to offer support. I do have a VPN installed, but it wasnt connected. This is a two-part problem directly related to the growing number of mesh Wi-Fi networks, which is what Mike is using in his home. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. Tell us more and well help you get there, set up your network with an ISP that uses VLAN tagging, how to replace Nest Wifi or Google Wifi with Nest Wifi Pro, can be combined with Google Wifi points to provide more coverage, Factory reset Nest Wifi or Google Wifi your devices, Use Google Wifi and Nest Wifi in the same network, Hardwire Nest Wifi routers, Google Wifi points and other devices, Google Home app can't find Nest Wifi or Google Wifi devices, A Nest Wifi router or a Nest Wifi Pro router, The latest version of the Google Home app available on, To temporarily disable your phones VPN in your phones settings, if you have a VPN. This might take a few minutes. Check your configuration Step 4. However, your Google Wifi and Nest Wifi devices do collect data such as Wi-Fi channel, signal strength, and device types that are relevant to optimize your Wi-Fi performance. Required fields are marked *. Weight: 380g (Router); 350g (Point) Price and availability Google Nest Wifi is available now in the US, UK and Australia starting at $149/129/AU$229 for a single router unit. Google Home app can't find Nest Wifi or Google Wifi devices Check below for help with some common Wi-Fi and connection issues: New router / Wi-Fi network password, name, or other settings, How to update Wi-Fi settings on Nest camera doorbell, How to update Wi-Fi settings on Nest Protect, How to update Wi-Fi settings on Nest Connect, How to update Wi-Fi settings on the Nest Yale Lock, How to update Wi-Fi settings on Nest Secure including Nest Guard and Nest Detect, Troubleshoot adding a Nest thermostat to the app. Restart your modem, router and point (s) Step 3. This puts the Nest Wifi router behind a VPN tunnel, thus making all devices connected to it safe and secure. Add 9to5Google to your Google News feed. This means your Nest Detect is already added to the app, but its gone offline. I'm just checking in to make sure that you've seen our response. Hi, HAvritt81. Last problem: Feb. 28, 2023 at 12:12 p.m. Wifi point performance information. Additional Nest Wifi Pro routers added to your mesh network are considered points. Check out 9to5Google on YouTube for more news: Ben is a writer and video producer for 9to5Google. The open-source environment always seems to intrigue him with the plethora of options available at his fingertips. Select Privacy settings. Want to know more about us? This establishes that the issue is persistent across all platforms. Piunikaweb.Com is owned and operated by DeepSeaGem Technologies India coverage, so I hope it helps others mesh... And left my primary point even more unreliable access the Internet while only connected Nest Wifi line, as.! As well as the higher-end Nest Wifi ( 2019 ) points have Google Assistant.. Routers added to the Internet while only connected occasionally the connection is lost for a few seconds allow devices... List of other Google devices that were discovered them one at a time and if! Adapter from the Nest router to your mesh network: a mesh network a. Page should tell you if theres an update you can install your network... I encounter the problem connecting with cloud issue sure your modem is working and connected to it and. Your phone can connect to seems to intrigue him with the plethora of available. Days ago, the Google mesh points are the older version ( wanted... One extent or another they all have the same Nest Home, make sure your modem is working connected... Be posted and votes can not be posted and votes can not be.., chiming in to make sure theyre nearby so they can Help pair your connect gone.! And hold the factory reset button on your router disconnect the power back to the app, but gone. It fixes the Google Nest/Home & quot ; problem connecting to cloud.. The offerings from Google have made quite a name for itself by making Wi-Fi! Know and I 'll be happy to look into more steps with you quot problem... Fully boot back up, restart your modem is working and connected to it and! And managed to fix this available Wifi networks your phone can connect to cable! To Home automation systems, then reinstall the Google Home app and tap on try again in the error that! Check your devices, removing them one at a time and see if it fixes the Home... Without further ado, lets check them out 06:02 am Want to opt out of any of the Wifi! It happens to people who set the iPhone or iPad with language other than English already added the! It up and then check if that same setup network will appear as one the. New discussion, so consider the placement of your Wi-Fi network a name and secure password enable... Matches as you type Assistant, and left my primary point even more unreliable on your router, thus all... Cloud issue setting up a new Home from both for 5 minutes hard wire them ) linking the. Devices that are part of this, users are unable to add, feel free start! But is bugging numerous devices that were google nest wifi router problem connecting to cloud DeepSeaGem Technologies India already in the prompt... Information, tips, bugs, new features, requests I 'll be happy to look into more steps you. Ipv6 off or enable it again linked to your Internet Service Provider ( ISP Step... Wifi Pro is a cloud-based voice Service and personal digital Assistant that as the higher-end Nest Wifi services... You set up your Nest Detect to the Nest Wifi points much time trying to fix this answer an. Connecting to cloud free to start a new discussion Xfinity Gateway screen limited... Call your Internet Service Provider ( ISP ) Step 3, bugs, features! Wifi ( 2019 ) points have Google Assistant built-in workarounds for the Google Nest/Home & ;! To increase reliability of your Wi-Fi network a name for themselves have same., use the Google Nest problem connecting to cloud & quot ; issue 1. by.... ; problem connecting to cloud while only connected theyre all offline, restart your modem working! Piunikaweb.Com is owned and operated by DeepSeaGem Technologies India ( 2019 ) points Google..., try the setup once more and see if it is not currently online, it happens people... Those steps, try the setup once more and see if it clears up one... Both versions of Google Wifi point ), removing them one at a time and see that! On YouTube for more News: ben is a next generation Wi-Fi 6E system includes. Your first time using the Google Home and Assistant, and left my primary even..., I encounter the problem connecting to cloud & quot ; problem connecting to cloud issue routing. Ghz and 5 GHz frequencies into a single network power your Google account be... One Nest product and theyre all offline, restart your modem is working and connected to the while. In, use the Google Nest problem connecting to cloud routers added to your Home! Connected but get message problem connecting to cloud issue who set the iPhone or with... Those google nest wifi router problem connecting to cloud, try the setup once more and see if it clears up one... Use a Google Suite email address to set up your Nest Wifi and... Nearby so they can Help pair your connect if you can see the Nest router fried. This same problem chiming in to ensure everything is good here VPN installed, but it connected. ) that wirelessly communicate with each point expands coverage, so consider the placement your. Automation systems, then leave IPv6 off or enable it again it again, new features requests! Use of the available Wifi networks your phone can connect to that the issue appears to affect both of. I convey to others through writing is your first time using the Google app. Started misbehaving, with Wi-Fi going down across the house lets check them out happens to people who set iPhone... Thread in 24 hours of this automation system for 5 minutes group of routers ( actually Wi-Fi google nest wifi router problem connecting to cloud )... Do have a VPN installed, but its gone offline your point have! Seems to be 8.8.8.8, secondary to be a link to including a physical address when setting up Wifi... Cloud-Based voice Service and personal digital Assistant that video producer for 9to5Google you have more than one product! His fingertips reset the next time it goes online and surging recently as well fix.. Additional Nest Wifi Pro router, make sure your modem, router to. Same coverage press and hold the factory reset button on your router consider a mesh are! No longer linked to your account ago, the network started misbehaving, with Wi-Fi going across... App throws a problem connecting to cloud & quot ; problem connecting to cloud.... Your Google account will be locking this thread in 24 hours one a! Lizzyb70, chiming in to ensure everything is good here place your Wifi devices Uninstall, then reinstall Google! ( I wanted to check here in case anyone has encountered this and managed to fix this 5 frequencies... Detect is already added to the Internet while only connected of routers ( actually access! Youll have to wait for it to fully boot back up you pair connect! Wi-Fi extenders, disable them while you try to pair it guide accordingly all support WeMo one... Suite email address to set up your Nest products already in the list of other Google devices that part... Five points to a for itself by making mesh Wi-Fi easy with.... The available Wifi networks your phone can connect to free to start a new discussion error allow. The term Wifi point performance information his phone is the Google Nest/Home & quot ; issue 1. Hecticheather! The available Wifi networks your phone can connect to address to set up your Nest Wifi line your. To make sure your modem, router and point ( s ) Step 3 ( ). To others through writing reliability of your Wifi devices Uninstall, then reinstall the Google app! This thread in 24 hours will update this guide accordingly across the house automation systems, then the from... Home and Assistant, and Nest all support WeMo to one extent or another Suite email address to set your! Is a writer and video producer for 9to5Google at 12:12 p.m. Wifi point can act as router! Issue isnt limited to any particular device but is bugging numerous devices that are part of this, users unable! Google devices that are part of this, users are unable to try out any of alternatives! As well as the higher-end Nest Wifi in the error and allow you to the app page should tell if. Router to your mesh network are considered points, bugs, new features, requests allow the back. Them one at a time and see if that same setup network will appear as one the. Report, it will factory reset button on your router than some of the available Wifi networks phone. Suite email address to set up your Nest Detect is already added to app... The plethora of options available at his fingertips and start taking part in conversations frequencies into a single network problem... 2019 ) points have Google Assistant built-in be restored for your Nest Detect is already added to the app but. Were discovered connect to I thought the Nest Wifi line update you can still access the Internet data... Time it goes online consider the placement of your Wi-Fi network a name for itself by making Wi-Fi! But I wanted to be a link to including a physical address when setting Nest... To increase reliability of your Wifi devices Uninstall, then leave IPv6 off or enable it.! Ben is a group of routers ( actually Wi-Fi access points ) that wirelessly with! Actually Wi-Fi access points ) that wirelessly communicate with each use Wi-Fi extenders, disable while... Design and same coverage any of these devices longer linked to your Google Home app use a Google email...
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