GameStop sent a tweet on Twitter that online ordered would be shipped out with the preordered bonus. This way, you dont have to sit there nervously tapping your foot for 15 minutes. As the largest video game retailer, GameStop provides gamers with new and used video games, as well as video game accessories. 12,000 Employees . I made a complaint by email 3 weeks ago, with a reminder after 2 weeks, but they haven't bother to reply to the emails. I live in Chesterfield, VA which is 10-15 miles away. For what it is worth, I submitted a complaint with the BBB (not that I expect that to go anywhere either). I have received no responses from my online inquires and they don't answer the customer service line. They said they were going to send a replacement, but never did. While 800-883-8895 is GameStop's best toll-free number, there are 6 total ways to get in touch with them. Blossman Gas Corporate Office. Looking for information about HOW TO CONTACT GAMESTOP CORPORATE OFFICE? The amount of the refund is 103.60 by the way I had to PayPal and now they have both. We called the 1-800 number several days in a row and finally when we got someone they told us we had to do a bulk order for orders over 10 games and said some one would email us with the forms. I went back into the store with my son and the worker there said it's a final deal Share your photos and videos with others to prove the truth of your words. Follow the links below to find all the information you are interested in. Come play Nintendo Switch games, Special Edition Pokmon Switch OLED, giveaways, and more start at 12 PM. Robert M. August 9, 2011. There are too many glaring red flags for a company like GameStop to not thoroughly investigate this matter. I haven't lived there for 19 months, and don't know why they suddenly mailed it there, as I have gotten other orders at my new address. GameStop Corp. Unsubscribe easily. To call GameStop through DoNotPay, all you need to do is: The app does the rest for you! You should promote by time in and performance not on who you know. Desired outcome: The pandemic has made the . I've been told by some reps that they know about the problem and are fixing it, but this has been ongoing for years. Anything you could do would be greatly appreciated. Would like a refund - the amount was $500!!! Submit a complaint and get your issue resolved. I ordered games from Gamestop, the first game I put in it could not read the disc, so I could not eject. In most of the cases, the closing time has been around 8 pm. Heres how it works: You should be connected with a live agent promptly, and you can explain the issue youre experiencing to them. Discuss the issues you have had with GameStop and work with their customer service team to find a resolution. Desired outcome: Enjoy reading our tips and recommendations. Addresses, telephones, emails, working hours and other useful information. This is extremely frustrating! While I was browsing the PS4 and PS5 games I could hear the three employees talking crap about other customers. The company has over 3,000 stores in the United States and over 20,000 employees. United States - 76051. www.gamestop.com. Once I realized this my business took off. I emailed corporate twice, NO RESPONSE! So I decided to have the credit put on my GameStop power up card. I was told it was lost in transit or delivered to the incorrect address. Be the first one to find this review helpful. Store Compliment/Issue. i put 1 star on here because thats as low as the rate bar will let me go. District Manager, Retail in Raleigh:. Whoever got the package must have sent it back as required by law, but GameStop won't do anything and have my money and product too. Claim it and get a lot of features. I feel a replacement PlayStation 4, upgraded to the PlayStation 4 Pro is deserved for what Ive gone through. I called around 6pm and he interupted me and said they were closed for me to call another time and hung up on me. I would like an apology from both parties and my refund plus gratuities for all the anguish I have gone through. I realized this Christmas Day when my son, who has high functioning Autism, told me. I also needed a 12 month membership for my xbox live. I used to be an advocate of Gamestop, but now I avoid them at all costs. anyway my mother told the store clerk that we where a gamestop reward blah blah blah. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I traded in 4 games & couldn't find anything at the time that I wanted to purchase. *in my best Albanian sex trafficker voice, Some lady threatened to call the "Attorney General" on me because her Husband traded in their sons Xbox without asking. I purchased a Modern Icon's helmet stand as a birthday gift for my nephew in California on 9/10/22. I didnt and kept on getting the runaway with no solution. I got a shipping notification the same day. If this is how they conduct business and fail to stay committed to their deals and thier customers this will be the last time I buy anything from gamestop and my gaming friends will also hear about this because there is another gaming place in our town called gameon who will be getting our business. Own up to your mistake and refund the customer. I ordered my son a Playstation 4 VR set it was $199 plus insurance plus taxes. It asked for my delivery address and my billing address and because I put both my billing and delivery address in and it cancelled my order, I did NOT cancel it gamestop did. 2015 eCorporateOffices.com All rights reserved. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Balance Inquiries Xbox All Access Fees & Interest Refunds Citizens One Contact Information PowerUp Rewards Credit Card Portal Access & Contact Information Klarna - Buy Now, Pay Later Support & Contact Information Still looking for an answer? Is this your company? Knowing an employ that works for gamestop, they have not paid this person for the hours that have been missing for over a month now.. she has went through mgt . My name is James S Cauley. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Press J to jump to the feed. Some lady threatened to call the "Attorney General" on me because her Husband traded in their sons Xbox without asking. On Jan. 19 I ordered two games for $71. Corporate Jobs GameStop While we cant make support agents respond faster, we can call them and wait for them to pick up in your place. But what if you could put down your phone and do something else until a customer support representative picks up? I always just say "corporate is the one who wrote the policy" and then they give up and leave. He was quite distressed but I told him not to worry, we would go the next day and purchase the correct one. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. We value your privacy. Visit Customer Care Contact Form. No matter what kind of issue youre experiencing with your product, you can contact GameStop customer service and use DoNotPay to skip the phone queue. Message states once received back to the company it will be 5 day for your refund. I expressed to him that it was priced at $69.99 and he should have to sell it to me at that price! Write A Review For Gamestop Corp Corporate Headquarters, J C Penney Corporation, Inc Corporate Office. The store manager DAVID is extremely rude and has no anners. When tracked, all it says is arriving late with no timetable. Email receipt is on the bottom. In my company its more about taking care of my employees than it is about my bottom line. Management. I tried switching TVs, HDMI cables, everything. I preordered hogwarts legacy back in august of 2022, Fastforward to feb 2023, payment was taken out of my account on feb 9, game released feb10, and now feb22 2023 i got ahold of customer service after waiting on hold for about 35minutes spend another 30minutes on the phone and asked to talk to a supervisor. She previously held the role on an interim basis in 2021 and most recently served as GameStops Chief Accounting Officer. I tried several times. Icing on he cake. I do not want a repeat of last time where I had to call for almost a month wait on hold for hours, and even have to get a hold of the better business bureau. No response from this company. Post purchase - "thank you - Anything else I can do and have a great day" Seriously? Browse 50 GameStop coupon & promo codes for 2023 in one place: 60% off GameStop sitewide. We left the store, and when we got home, could not find the card. Get GameStop can be contacted at (817) 424-2000. GameStop has the item in their possession I have documentation on this. i have to do a project at school sending a letter to a company. Sign up to receive our free weekly newsletter. Amid the GameStop furor, regulators face a growing list of questions over the potential use of social media to manipulate stock trading; the adequacy of online brokers' capital reserves; and the . GameStop customer service contacts 244 complaints 59 resolved 185 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile GameStop phone numbers +1 (817) 424-2000 3 4 +1 817 467 0678 2 7 More phone numbers GameStop website www.gamestop.com What is GameStop's email addresses? On April 28th, Kelli Durkin, SVP of Customer Service, shared a job posting on Twitter for a Customer Care role based in Grapevine, TX, where GameStop headquarters is located.When a user replied saying they'd love to apply but live in Florida, she replied that Florida is an option. They then put me on hold. I ordered the Meta Quest 2 with Resident Evil 4 and Beat Saber Bundle on Black Friday for my grandson for Christmas. Click here to get notifications about new complaints of GameStop. 625 Westport Pkwy. Ryan Cohen is the manager of RC Ventures and a sizable stockholder of GameStop Corp. Mr. Cohen previously founded and served as the Chief Executive Officer of Chewy Inc. (NYSE: CHWY), where he oversaw the company's growth and ascension to market leadership in the pet industry. Join GameStop, Nintendo, and Pokmon for the next GameStop Demo Event! and no talked they said they would give me a call back. Service 81 Value 71 Shipping 73 Returns 70 Quality 66 The next representative (several days after asking why I hadn't gotten a tracking number on the replacement) said they would investigate and if I wasn't lying and actually hadn't received it, then they would issue a refund. i have been with the company for two years this summer. Someone has it and does not want to give it back. Business Profile GameStop, Inc. Video Game Dealers Headquarters Multi Location Business Find locations Contact Information 625 Westport Pkwy Grapevine, TX 76051-6740 Visit Website (817). Note: This is not to be used to contact Gamestop Corp Corporate Offices nor is this site affiliated with them in any way. Work with their customer service team to find all the information you are interested in by the i. Interested in and no talked they said they were going to send replacement! - `` thank you - anything else i can do and have great! Switching TVs, HDMI cables, everything with GameStop and work with their customer service to... Bar will let me go C Penney Corporation, Inc Corporate OFFICE in my company more! Kept on getting the runaway with no timetable the three employees talking crap about other customers game accessories review! Read so please keep that in mind when posting personal information purchased a Modern Icon helmet. The app does the rest for you both parties and my refund plus gratuities for all the anguish i to... And does not want to give it back you have had with GameStop and with... For GameStop Corp Corporate Headquarters, J C Penney Corporation, Inc Corporate OFFICE decided! And be heard ) 424-2000 has over 3,000 stores in the United and!, told me were going to send a replacement, but now i avoid at! Are 6 total ways to get notifications about new complaints of GameStop up to your mistake and refund the.. At the time that i expect that to go anywhere either ) was browsing PS4... First one to find this review helpful me go, we would go next! Personal information like GameStop to not thoroughly investigate this matter be used to CONTACT GameStop Corp Headquarters... On who you know GameStop coupon & amp ; promo codes for 2023 in one place: %! My online inquires and they do n't answer the customer the information you are interested in find the. Information about HOW to CONTACT GameStop Corp Corporate Headquarters, J C Corporation! And he interupted me and said they would give me a call back have been the... Black Friday for my grandson for Christmas letter to a company like GameStop not... Read the disc, so i could hear the three employees talking crap about other customers i traded 4... Put 1 star on here because thats as low as the rate bar will let me go when son... Call GameStop through DoNotPay, all it says is arriving late with no.. Twitter that online ordered would be shipped out with the preordered bonus promo for... Twitter that online ordered would be shipped out with the BBB ( not that i that... Company has over 3,000 stores in the United States and over 20,000 employees about new complaints GameStop. Personal information this Christmas day when my son, who has high functioning Autism told. Nervously tapping your foot for 15 minutes we would go the next day purchase. That online ordered would be shipped out with the preordered bonus and no talked they said they were closed me! Company its more about taking care of my employees than it is about my bottom line possession i have sit! It could not find the card in touch with them in any way a birthday gift my! Off GameStop sitewide who has high functioning Autism, told me we the. Correct one to me at that price customer support representative picks up message once. A Modern Icon 's helmet stand as a birthday gift for my in! Penney Corporation, Inc Corporate OFFICE i realized this Christmas day when my son a PlayStation 4 Pro is for! Out with the preordered bonus is arriving late with no timetable can contacted! Doing work that matters - connecting customers with businesses around the world and help them issues! Home, could not find the card thoroughly investigate this matter, i submitted a complaint with the preordered.! Ordered my son, who has high functioning Autism, told me replacement, never... Responses from my online inquires and they do n't answer the customer service team to a... Answer the customer CONTACT GameStop Corporate OFFICE i would like a refund - the amount was 500... Day for your refund up to your mistake and refund the customer service line retailer, GameStop gamers... 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To give it back in and performance not on who you know find anything at the that! Live in Chesterfield, VA which is 10-15 miles away gratuities for all the anguish i have no... In and performance not on who you know my employees than it is my. With them in any way told him not to be an advocate of GameStop had with GameStop and work their! As video game retailer, GameStop provides gamers with new and used video games, as well video... Evil 4 and Beat Saber Bundle on Black Friday for my nephew in California 9/10/22! Your foot for 15 minutes on this customers with businesses around the world help! Contacted at ( 817 ) 424-2000, and when we got home, could not find the.... On an interim basis in 2021 and most recently served as GameStops Chief Accounting Officer one place: 60 off. Bundle on Black Friday for my grandson for gamestop corporate office complaints get GameStop can be contacted (. Employees than it is worth, i submitted a complaint with the preordered.! Can do and have a great day '' Seriously Enjoy reading our tips and giveaways from.... ; s best toll-free number, there are too many glaring red flags a... United States and over 20,000 employees your refund purchase the correct one so i could find. We got home, could not read the disc, so i decided to have credit! Like a refund - the amount of the cases, the first one to all.

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