It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. By initiating an open conversation with this person, we were able to uncover his need. We will see how stellar my skills are after that course! ", "I like my job, and I enjoy what I do. You must create your own answers, and be prepared for any interview question in any interview. How to Answer: Why Do You Want to Work Here? Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. What makes you want to give back to your community? Very good answer! leader vs. follower). As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. I take the time to listen and reflect back to ensure that I am providing the best care possible. This accuracy ensures that patient care transitions from one caregiver to the next. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? I manage this by focusing my energy on productive activities that are good for my work. Answer dates might appear two to three weeks before they were published. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Interview questions and answer examples and any other content may be used else where on the site. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. What questions did they ask during your interview at Kaiser Permanente? I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. Talk to your interviewer about a time when have had to adjust to changes on the job. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. Does it help you build trusting relationships with community members? ", "I dislike when there's work politics. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Browse questions (57) Ask a question. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. The purpose of this page is to help you prepare for your job interview. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. 91% said yes. I continue to work on this on a daily basis. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. Did you consider how leaving AMA would impact his health and well-being? I understand that it's part of the job. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. I have always been great at working behind the scenes with the result being efficiency for others. This approach has greatly reduced in-house issues related to communication. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Our interview questions and answers do not represent any organization, school, or company on our site. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. A career in healthcare can be emotional at times; however, I choose to focus on the positives. Any hiring authority should feel comfortable putting you in front of their valued customer base. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. Maybe you are a pen and paper person. As the manager, I knew I could not let this behavior continue. Why Do You Think You Are A Good Fit For This Company? I am a recent grad from Columbia University and have spent the past 12 months traveling the world. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. If possible, pick a weakness that is not a core skill for the position you are interviewing for. What questions did they ask during your interview at Kaiser Permanente In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. As well, I am an active participant in my local rotary club. ", "From a young age, I was raised around a farm and animals are a huge part of my life. I also receive emails from different pharmacy pages with interesting articles.". I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. How to nail an interview with a chatbot - Fast Company Ultimately the patient understood and the procedure was finally completed.". ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. I work good under stressful situations, and I'm good at resolving patients' problems.". When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. Find additional company focused interview questions by practicing from one of our industry sets. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. If you can add in a little bit more about your education, that would round out your answer nicely. Strong communication skills are required to be an active leader. In my current position, I am not the most persuasive person on our team, but I am highly creative. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. Ben Richardson, a principal in McKinsey's London office, conducted the . Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. My weakness is taking on too much and not delegating. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. I have a kind and outgoing personality. Do you consider yourself a compassionate person? Discuss how you can thrive in this role, even during the most stressful times. It's best that the person knows the reasons why so that they can learn from the experience. I am a people person and build relationships with my coworkers and patients alike. Submit as soon as possible so that you will have more time to gather the required supplemental documents. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. These relationships are created from the ground up. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. The patient was angry and threatened to leave AMA. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. ", "Do my job and do it right. 3.2 (5 reviews) Term. Kaiser Permanente is 100% focused on the service that they provide to their patients. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. 1 / 41. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Discuss the reasons why will you be great at this job. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. These are all excellent skills to have, and you sound very talented! To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. ", "I think my weakness is that I take too much to do. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! Maybe you can see opportunity when others can only focus on the issue. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. For 180 days, my employees were rewarded for coming to work 10 minutes early. Tell me about yourself. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. At Kaiser Permanente, integrity is held in the highest regard. Make them think we care about them as if they were our family members so that they will come back.". I would need to be trained in the new procedures. Search Jobs - Kaiser Permanente Careers - Oracle Your work history sounds strong, and it seems as though you are very loyal to your work. Well done! You've done well by answering diplomatically. Kaiser Permanente Interview Questions in Atlanta | Glassdoor I make sure to practice empathy. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. We also raise chickens and goats and have a couple of horses as well. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. Your interviewer would like to know how your communication skills have benefited your team in the past. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. Every day I learn something, and that's because I choose to get better. 57 questions about Interviews at Kaiser Permanente. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. Some patients need a lot of attention; some want less, and some need boundaries. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. I like working in an industry where genuine care is valued. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. We will re-assess in December, but it seems to be working very well. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. Reiterate to your interviewer that you are aware of the stressors that come with this role. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. Click the card to flip . I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. It sounds as though you have exceptional patient service skills! I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. Are there specific Kaiser volunteer opportunities you'd be interested in? I even talk about what they are going through. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. I would also need a technologist to assist me who could adjust to my easy procedural style.". By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. I make sure the on hands are right for the computer to order what's on auto order. "I have often been complimented on my relationship-building skills. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. 1 / 41. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. I listen, mirror, validate, and empathize. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. I volunteer with their organizations in various roles. I carry around a notebook and write down important facts if I think there is a chance I will forget them. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. INTERVIEW KAISER Flashcards | Quizlet In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. I've cleaned up your answer slightly to more successfully deliver your message. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Dental benefits. You can begin with your recent education, family life, volunteer work, or talk about your travels. If you want to ace your upcoming interview, practice with our topical-based interview question sets. If I were to be offered this position, I would look forward to bringing these services to this area as well. Health benefits. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. Then I organized and effectively communicated this information with my attending. I am always sure that when at home, my family gets my attention first. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. "I handle stress very well, and when you call my references, they will attest to this fact. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. I understand and agree that Kaiser Permanente may verify any and all information that I provide. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. Talk about your qualifications and skills that will help you to do this job well. In addition to this podcast, I also subscribe to a couple of industry blogs. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? "I find that with the right company, it's pretty simple to balance life and work. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. I'm a good listener, and my coworkers and patients like that about me. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. When I enjoy what I do it doesn't feel like a chore. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. I'm happy to answer any questions you have. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. ", "I was working in a clinic where the primary population was low income. ", "I know this will come off as cliche, but it's truthful. This sounds like a very collaborative workplace. Would it ensure efficient workflows or more timely responses to other departments? You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. I hope to involve them in various Kaiser community volunteering opportunities.". I like to get to know people and ask them questions about themselves. It's great that you are working on asking for help from a variety of people when needed. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. This question is a little tricky because it's unclear. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. Healthcare is not a place for gimmicks because health is precious and irreplaceable. He ended up requesting and receiving a transfer. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. These are exactly the steps that an interviewer would be looking for. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? There was not a formal method of teaching IR PAs. If I promise any follow-up to my students, I do so in a timely manner. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. By seeing and understanding the history, I can help guide a plan moving forward for the team. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM.

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