Not all complaints were answered within 30 days of their receipt as per trust policy and people were not made aware of the trusts complaints response deadline. On the day of your discharge any medicines you need will be prescribed by the doctor and dispensed by the hospital pharmacy or the ward/unit area. Hand hygiene audits in 2017 indicated consistently good practice with 98% compliance. the service isn't performing as well as it should and we have told the service how it must improve. The service ensured that staff had the skills, knowledge and experience to deliver effective care, support and treatment. Eastbourne: Care > Intermediate /after hospital care services Acute Admissions Limited Headquarters. RM AMHFKY - Protestors including MP's and opposition candidates march against cuts to local maternity services in Eastbourne. There were business continuity plans in place for use in the event of a major incident. We accept all major insurances as well as Medicare and all AHCCCS plans. Operated by Southern Service and Stagecoach South East, the . Staff knew how to contact the safeguarding team within the hospital and explained clearly how to make a safeguarding referral. Please speak to the nurse in charge of your care or area. (877) 870-7012 to begin the admissions process. we have taken enforcement action. This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. Eastbourne Midwife Unit (EMU) is in Eastbourne Sussex and part of the East Sussex Healthcare NHS Trust. Admissions Unit - Eastbourne DGH - Information for the day of your surgery This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. the service is performing well and meeting our expectations. This checks a patients dementia and delirium, blood pressure, medication review, visual impairments, continence care plan, call bells within reach and mobility and walking aids. The service took account of children and young peoples individual needs and made it easy for people to give feedback. We rated it as good because: Published Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Any prescribed tablets and medication that you usually take at home. On the day of discharge you may be transferred to a discharge lounge to wait for your transport home or for your medication. Recent audits took place for JAG (joint advisory group on gastrointestinal endoscopy) accreditation, which they are currently awaiting the outcome. We last inspected in October 2016 and rated urgent and emergency services as requires improvement overall. Staff we spoke to were able to demonstrate an understanding of their responsibilities to safeguarding vulnerable adults. Options for food and drink had improved for patients in the clinical decisions unit but audits of the use of the malnutrition universal scoring tool (MUST) noted poor compliance with trust standards. How to get to Eastbourne Hospital by Bus or Train? Admissions Unit - Eastbourne DGH - Information for the day of your surgery File type: application/pdf Review date: July 2022 . We also inspected one other Maternity service run by East Sussex Healthcare NHS Trust. This meant any child presenting at risk from complex mental health issues after this time, would be transferred to the short stay paediatric assessment unit or Conquest Hospital site for overnight admission until assessment by a mental healthcare professional could be safely carried out. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. We saw staff monitor patients national early warning signs (NEWS) scores and discuss patients within safety huddle meetings that had consistently high scores. The trusts referral to treatment time (RTT) for admitted pathways for surgical services had been worse than the England overall performance since July 2015. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Infection prevention and control measures had improved since our previous inspection. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. Your friends and relatives will be able to call you directly (charges apply). When things went wrong, staff apologised and gave patients honest information and suitable support. Staff provided good care and treatment, gave children and young people enough to eat and drink, and gave them pain relief when they needed it. There was openness at risk meetings and learning from incidents was shared across the team in a variety of ways. The service had improved the triage process with significantly improved training and clinical competency checks for nurses and HCAs. The trust recognised the difficulties in matrons completing clinical and administrative work and they have introduced matrons assistants. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. Managers investigated incidents and shared lessons learned with the whole team and the wider service. At least one standard in this area was not being met when we inspected the service and We appreciate your support in asking your friends and relatives to only visit during visiting times. Other series are not available for consultation until 30 years from the last date of the document. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. 6 June 2018. Multidisciplinary working was apparent across a range of specialities within outpatients. The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). East Sussex alcohol harm reduction strategy 2021-2026 In most wards there is a bedside television, radio and telephone system called Hospedia. Patients and relatives said staff go above and beyond and the care received exceeded their expectations. Eastbourne District General Hospital - Care Quality Commission - CQC Eastbourne District General Hospital is a National Health Service hospital in Eastbourne in East Sussex, England. Protected meal times mean that we can help patients who may need assistance with eating and drinking and maintain privacy and dignity. We told the trust they must ensure consultant cover meets the minimum requirements of 16 hours per day, as established by the Royal College of Emergency Medicine. A new training programme was being rolled out. Ward and departmental safety thermometer results showed improvements across the service. However, the trust has supplied information to show these policies were in date but these were not displaying when accessed on the inspection. We carried out a short notice announced focused inspection of the Maternity service, looking only at the safe and well led key questions. We will ask you to sign a property and valuables disclaimer on your admission as part of the admission documentation process. Our rating of this service improved. Any other browser may experience partial or no support. AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. Some aspects of service planning were expanding to meet increased patient demand. Have you found an error with this catalogue description? We don't rate every type of service. The service had enough staff to care for patients and keep them safe. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. Where compliance with VTE risk assessment and prevention had been a concern in our previous inspection report, there was now evidence of high rates of compliance with 95% of patients having a properly completed VTE risk assessment in July 2016. If you have a card detailing any current treatment, particularly a steroid card or Warfarin booklet, please bring this with you and inform one of the nurses. At least one standard in this area was not being met when we inspected the service and. the service is performing badly and we've taken enforcement action against the provider of the service. To contact PALS at this hospital: phone 0300 131 4784. email [email protected]. Provision for patients with mental health needs was variable. We rated it as outstanding because: We found the surgery services at Eastbourne District General Hospital (EDGH) to be good because: The hospital had good medicine management processes in place, which related to the security and storage of medicines on all the wards we visited. There were clear and effective processes for managing risk and performance. Suspended ratings are being reviewed by us and will be published soon. People were respected and valued as individuals. It is a general medical and surgical facility. Eastbourne District General Hospital has 337 inpatient beds, and eight critical care beds. Staff delivered patient care in line with evidence based care and best practice guidance. It has a number of medical and surgical wards and specialist units, a 24-hour Emergency Department and a full range of diagnostic services including Magnetic Resonance Imaging (MRI), Computer Tomography (CT) and Interventional Radiotherapy. 27 January 2017. Consent was obtained in accordance with the trust policy and guidance from the professional regulatory bodies. Consultant vacancies were listed on the service risk register and the latest available data noted 69% of patients were reviewed by a consultant within 14 hours of admission against Royal College of Emergency Medicine guidance. The trust had made clear improvements to the way health records were managed across the organisation. Meals times are scheduled at varying times, depending on your unit, during the following time blocks: Breakfast: 7:00 a.m. - 9:00 a.m. . Doctors, nurses and allied health professionals worked together to provide integrated care that met the needs of patients. Third party children and adolescent mental health services did not accept assessments after 3pm. Services offered were antenatal care, day assessment unit which ran on Mondays, Wednesdays and Fridays, telephone triage assessment line and low risk childbirth, pregnancy vaccination and postnatal clinics. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Mental health services were provided by another trust. The trust rate of surgical site infections (SSIs) was better than the national average. Phlebotomy clinics had set appointments and focused on calming children down prior to and during blood taking procedures. Find Hospitals in Eastbourne listings on 192.com. Staff treated children and young people with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. There are vending machines outside most wards. Patients' records are not available for consultation until 100 years from the last date of the document. Staff had an understanding of what informed consent entailed. Your hospital admission If you're staying in hospital as an inpatient you'll be made comfortable and be cared for by our dedicated teams. The service only employed one play specialist to work cross-site. PDF Inpatient versus observation care - American Medical Association Acute Admissions Unit - West Herts Hospitals 0300 131 4500, Bexhill Hospital 30-32, Gildredge Road, Eastbourne, East Sussex, BN21 4SH . Our ratings reflected low levels of consultant cover, variable compliance with hand hygiene, inconsistent pain management, limited paediatric services and delays to triage, assessment and treatment. How to get to Eastbourne Hospital by Bus? However the mental health liaison team had introduced monthly multidisciplinary meetings and responsive debriefs with the ED team to review care and effective use of mental health pathways. Where healing starts andthe road to recovery begins. Senior staff told us most wards have full establishment of staff at the start of a shift. Browser Support Patients and relatives told us that they were treated with dignity and compassion. The service made it easy for people to give feedback. Tel: Green Bay 01923 436 681, Purple Bay - 01923 436100, Blue Bay - 01923 217 065, Yellow Bay - 01923 436 669, Reception - 01923 217 760, Doctors' Office - 01923 436 103, Sister's office - 01923 436 104. Inadequate We are unable to accept any liability for loss, theft or damage to personal property or money unless it has been handed in for safe custody and an official receipt obtained. All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. the service is performing exceptionally well. This was our first inspection of the Eastbourne midwife unit. The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. Eastbourne hospital hi-res stock photography and images - Alamy The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. The service controlled infection risk well. Slippers or shoes that fit properly, to avoid slips or falls during your stay in hospital. Our nurses will speak with you regularly to address any worries or concerns you may have, however please discuss any concerns you have with them at anytime. Talk Education Report - Eastbourne College Systems and processes were in place to assess, monitor and manage risks to patients. This was evidenced through a few incident reports, such as when a patient remained in the emergency department for 19 hours when multidisciplinary medical teams failed to identify an appropriate care pathway. We saw incidents and lessons learned documented on team minutes and observed it happening within safety huddles.

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